Aliana Deli - Food Service Rep - Part time

H-E-B; Richmond (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H-E-B in Texas is seeking a Food Service Representative to keep the department well-stocked and well-maintained while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and ensure all food safety and sanitation standards are followed.

Key duties include assisting customers with selections and orders, supporting bakery, deli and prepared foods lines, and maintaining cleanliness of display cases and equipment in a fast-paced retail environment.

Qualifications

• HS Diploma or GED or equivalent
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Excellent communication and interpersonal skills
• Reading and writing skills
• Planning and organizing abilities
• Ability to work in a fast-paced environment
• Completion of Company Orientation
• Food safety and sanitation training upon hire

Responsibilities

• Customer Service: Provides superior customer service; Takes orders from customers by telephone or in person; Answers customer questions regarding products; assists them with selections
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; Slices, packages, labels, rotates, and culls products for poor quality; Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety: Cleans and sanitizes display cases; Operates / maintains equipment properly; Complies with H-E-B food safety and sanitation standards; Complies with department / Store operating procedures
• Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning; Assists in technical areas as needed (e.g., baking, frying, and decorating); Culls bakery products for poor quality, expiration dates
• DELI: Takes care of service counter Customers; Uses ordering system applications; Uses Fresh Production Planner; Performs inventory management processes (MSI, PAW) as required; If applicable, ensures catering orders are prepared and ready in time for Customer pickup; Performs all sanitation and maintenance tasks for Deli slicers
• PREPARED FOODS: Serves / packages products at customer's request; Educates customers on preparation / reheating instructions of prepared foods; Prepackages condiments (sauces, dressings) for prepared food items; Cuts, slices, dices, chops, food in preparation for chef

Skills

Customer service

Communication

Reading and writing

Planning and organizing

Fast-paced environment

Education

HS Diploma or GED

Job description

Responsibilities Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions

Customer Service: Provides superior customer service; Takes orders from customers by telephone or in person; Answers customer questions regarding products; assists them with selections

Food Service / Production: Prepares, packages, and merchandises fresh product effectively; Slices, packages, labels, rotates, and culls products for poor quality; Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety: Cleans and sanitizes display cases; Operates / maintains equipment properly; Complies with H-E-B food safety and sanitation standards; Complies with department / Store operating procedures

Additional Department-Specific Responsibilities

BAKERY: Records production and shrink to aid in production planning; Assists in technical areas as needed (e.g., baking, frying, and decorating); Culls bakery products for poor quality, expiration dates

DELI: Takes care of service counter Customers; Uses ordering system applications; Uses Fresh Production Planner; Performs inventory management processes (MSI, PAW) as required; If applicable, ensures catering orders are prepared and ready in time for Customer pickup; Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS: Serves / packages products at customer's request; Educates customers on preparation / reheating instructions of prepared foods; Prepackages condiments (sauces, dressings) for prepared food items; Cuts, slices, dices, chops, food in preparation for chef

Qualifications & Key Requirements

Age Requirement: 18+

Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)

• Required Strong customer service skills
• Required Communication and interpersonal skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Ability to work in a fast-paced environment
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: Completion of Company Orientation
• Required Food safety and sanitation training - upon hire
• Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment, in detailed and precise tasks Work with Customers, staying attentive to their needs Perform the following, based on your Department: Bakery: Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5
• 5.5 hours per 8-hour day; Occasionally: 0
• 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2021