Alfred Marina del Rey FT Shift Lead

ALFRED; California; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Paid time off

401(k) eligibility

Free shift drinks and employee DISCOUN

Growth opportunities

Therapy Membership Reimbursement

Employee referral bonuses

Creative and collaborative team

Job summary

ALFRED in Marina del Rey is seeking a Full-Time Shift Lead to support daily cafe operations, lead the team through busy shifts, and uphold Alfred hospitality standards.

You will coach staff, manage floor flow, handle guest questions, maintain beverage and food quality, and ensure health, safety, and HACCP compliance while using Slack and Daily Cafe Logs to stay aligned.

Qualifications

• Experience in cafe/restaurant preferred but not required.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership and interpersonal skills.
• Thrives in a fast-paced, team-oriented environment.
• Willingness to learn and grow and maintain reliable attendance.
• Minimum commitment of three shifts per week; 30 hours/week for full-time status.

Responsibilities

• Lead by example in delivering exceptional hospitality and Alfred standards.
• Provide confident, solutions-oriented leadership during shifts.
• Create a welcoming environment and engage guests professionally.
• Address guest questions or concerns with Alfred standards.
• Maintain knowledge of cafe offerings and staff development.
• Support onboarding and coaching of team members.
• Assist management with staffing, shift flow, and coverage decisions.
• Delegate tasks and ensure accurate, efficient completion.
• Ensure compliance with health, safety, and HACCP standards.
• Oversee daily cafe operations ensuring quality, cleanliness and consistency.
• Manage cash handling, register operations, and tip distribution.
• Utilize Slack, email, and Daily Cafe Logs for team alignment.

Skills

Customer service

Leadership

Communication

Hospitality

Team coaching

Slack

POS system

Tools

Slack

POS system

Daily Cafe Logs

Job description

Job title: Full-Time Shift Lead

Location: Marina del Rey

Reports to: Cafe Manager

FLSA Status: Non-exempt

Wage: $19.42/hr + tips ($23.50 - $27.50/hr approximately)

The Shift Lead is responsible for supporting daily cafe operations while helping lead the team through busy and fast-paced shifts. This role acts as a key support partner to café leadership by driving hospitality standards, maintaining operational flow, coaching team members, and ensuring consistency in service and product quality. Shift Leads help set the tone on the floor through accountability, communication, and a hands‑on leadership approach.

What You’ll do

Customer Service & Hospitality

• Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times.
• Provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations.
• Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism.
• Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards.
• Maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development.

Team Leadership & Development

• Foster a collaborative, team-oriented culture built on accountability, communication, and recognition.
• Support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards.
• Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
• Build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth.
• Assist management with staffing support, floor coverage adjustments, and shift flow decisions.
• Delegate responsibilities effectively and ensure tasks are completed accurately and efficiently.
• Support performance accountability and policy adherence in partnership with management.

Cafe Operations

• Oversee daily cafe operations to ensure quality, consistency, cleanliness, and operational excellence.
• Maintain an organized, stocked, and sanitary cafe environment throughout opening, mid, and closing shifts.
• Ensure all food and beverage items are prepared according to Alfred standards for quality, presentation, and timeliness.
• Support inventory management, product organization, and receiving deliveries.
• Manage register operations, cash handling procedures, tip distribution, and employee timekeeping.
• Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards.
• Utilize operational communication tools, including Slack, email, and Daily Cafe Logs, to maintain alignment across teams.
• Anticipate cafe and guest needs by proactively monitoring the floor and adjusting workflow as needed.

Workplace Standards & Compliance

• Promote a safe, supportive, and inclusive environment for both guests and employees.
• Complete and document incident reports for employee or guest injuries and communicate incidents to management promptly.
• Follow all company policies, procedures, and operational guidelines outlined in the Employee Handbook.
• Support additional responsibilities and operational needs as assigned.

Qualifications

• Previous cafe, coffee, or restaurant experience preferred, but not required.
• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast‑paced, team‑oriented environment while maintaining composure under pressure.
• Positive attitude, strong work ethic, and willingness to learn and grow.
• Flexibility to attend occasional trainings or team meetings outside of regularly scheduled shifts.
• Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
• Full‑time employees must maintain an average of 30 hours per week to retain full‑time status.

Physical Requirements

• Lift and carry up to 20 pounds without assistance.
• Move quickly and efficiently throughout the cafe in a fast‑paced environment.
• Maintain strong close‑range vision and attention to detail for drink preparation, cash handling, and order accuracy.
• Bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed.
• Remain on feet for extended periods throughout scheduled shifts.
• Comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments.
• Demonstrate the hand dexterity and coordination needed to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment while preparing beverages to company standards.

Benefits & Perks

• Wage: $19.42/hr + tips ($23.50 - $27.50 per hour approximately)
• Medical, Dental, & Vision coverage
• Paid time off accruals
• 401(k) eligibility after 12 months of employment
• Free shift drinks and employee discounts
• Growth and advancement opportunities
• Open Path Collective - Therapy Membership Reimbursement
• Employee referral bonuses
• Creative and collaborative team culture