Ale Haus - Host

Ho--chunk,-Inc; Omaha (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Insurance coverage

401K with Day 1 Vesting & CompanyMatch

Quarterly Incentive Program

Paid vacation/holidays/sick days

Meal discount

Job summary

WarHorse Gaming in Omaha, NE seeks a Host for part-time and full-time roles. You will greet guests, manage reservations, seat guests promptly, and maintain a welcoming dining area.

The Host supports front-of-house operations, updates floor charts, coordinates with wait staff, handles takeout assistance, and ensures high guest service standards in a fast-paced environment. Qualifications include being 19+, HS diploma, customer service experience preferred, and ability to use mobile devices and

Qualifications

• Must be 19 years or older.
• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Ability to operate mobile devices and touchscreen technology.
• Experience using smartphones and/or tablet-based applications strongly preferred.

Responsibilities

• Greets guests and manages seating while monitoring overall room atmosphere.
• Quotes accurate wait times and manages waitlists or reservations.
• Answers incoming calls following standard etiquette; returns messages.
• Confirms reservations prior to peak service periods.
• Assists guests with reservations in person and by phone.
• Maintains seating logs and updates floor charts during shifts.
• Supports wait staff and bussers; ensures smooth front-of-house operations.

Skills

Customer service

Mobile devices

Touchscreen apps

Ethical conduct

Education

High school diploma

Tools

Point-of-sale devices

Job description

Summary

Ale House Host PT & FT

WarHorse Gaming, a division of Ho-Chunk, Inc. Location: Omaha, NE Job Type: Part-time and Full Time | Varying schedule based on business needs

Compensation & Benefits

• Salary Range: $16.00/hr + Tips

• Comprehensive benefits package:

  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what's right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

Position Summary

The Host is responsible for providing prompt, friendly guest greetings and ensuring efficient and accurate seating of all restaurant guests. This role supports the smooth flow of front-of-house operations by managing reservations, coordinating seating arrangements, and maintaining a welcoming and organized dining environment. The Host serves as the first point of contact for guests and plays a key role in shaping the overall guest experience.

Key Responsibilities

• Provides information on all aspects of available services and facilities for guests
• Greets guests and arranges seating while monitoring overall room atmosphere
• Quotes accurate wait times and manages guest waitlists or reservations according to established procedures
• Answers incoming phone calls following established phone etiquette standards
• Returns calls to guests after reviewing daily phone messages
• Reconfirms reservations prior to peak service periods
• Assists guests with reservations both in person and via phone
• Supports guests with special requests as needed
• Communicates with coworkers and supervisors to ensure quality guest service
• Maintains seating logs for the restaurant, including bar and lounge areas
• Directs the flow of work for wait staff and bussers
• Updates floor charts throughout each shift to reflect seating changes
• Cleans menus regularly during shift operations
• Maintains a clean and organized host stand
• Performs light cleaning and upkeep of the host area
• Assists wait staff with takeout orders and other service needs
• Provides prompt and friendly greetings to all guests upon arrival
• Ensures smooth front-of-house restaurant operations
• Complies with all departmental and company rules, regulations, policies, procedures, and internal controls
• Attends required meetings and training sessions
• Maintains a neat and professional appearance at all times
• Performs other duties as assigned

Qualifications & Experience

• Must be 19 years or older
• High school diploma or equivalent required
• Previous customer service experience preferred
• Ability to operate mobile devices and touchscreen technology
• Experience using smartphones and/or tablet-based applications strongly preferred
• Demonstrated commitment to guest service excellence and ethical conduct

Work Environment & Physical Requirements

• Ability to stand and walk for extended periods throughout assigned shifts
• Frequent interaction with guests in a fast-paced restaurant environment
• Ability to move throughout dining and host areas as needed to manage seating flow
• May require light lifting, bending, and carrying of menus or service materials
• Exposure to busy hospitality environment with varying noise levels

Schedule

• Travel is not required for this position
• Due to the unpredictable nature of the hospitality and entertainment industry, team members must be able to work varying schedules based on business needs of the property

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.