Alarm Service Technician *$1,500 SIGN ON BONUS*

Brinks Home; Boston (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

Paid Time Off

Paid Holidays

Job summary

Brinks Home is seeking a determined Alarm Service Technician to install, service, and inspect low-voltage security equipment at customer sites. The role emphasizes customer focus, accountability, and integrity as core values while building lasting relationships.

Candidates should be able to troubleshoot, climb ladders, work in tight spaces, and carry up to 30 pounds. A valid driver's license and appropriate low-voltage credentials are required.

Qualifications

• H.S. Diploma or GED is required.
• Valid driver’s license and a good driving record.
• Low-voltage license or alarm installation certification.
• NICET I certification.
• Excellent customer service skills.

Responsibilities

• Visit customer sites throughout the workday to install, service, and inspect low-voltage security equipment.
• Troubleshoot technical problems and replace system components as needed.
• Drive to customer homes for service calls.
• Conduct walkthrough/site evaluation to ensure the system meets customer needs.
• Install and test equipment and verify signals for service.
• Educate customers and demonstrate system operations.
• Maintain a safe, clean, and organized job site.
• Identify opportunities to improve system functionality for customers.

Skills

Customer service

Troubleshooting

Driving

Climbing/ Heights

Education

High School Diploma or GED

Tools

Low-voltage license

Alarm installation certification

NICET I

Job description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview

We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

The Alarm Service Technician is a hands-on role. You will play an integral role in building and maintaining customer relationships. This role entails visiting customer sites throughout the workday installing, servicing, and inspecting low-voltage electronic security equipment.

Key Responsibilities

• Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
• Ability to troubleshoot technical problems.
• Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
• Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
• Customer education and training including a system demonstration.
• Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
• Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Maintain safety practices to prevent against injury and damage to property.
• Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.

Requirements

• H.S. Diploma or GED
• Good driving record and Valid driver’s license.
• Excellent customer service skills.
• Working knowledge of how an alarm system operates.
• Must be ok with climbing ladders and working at heights.
• Must be ok working in tight spaces such as crawlspaces, attics and basements.
• Low-voltage license or alarm installation certification
• NICET I

Benefits

• Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
  • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.