Alarm Service Technician

Socket.dev; Stockton (CA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Take Home Company Vehicle with GasCard

Uniform, Tools, and Cell phone

NICET Training opportunities

Career advancement opportunities

Job summary

Bay Alarm is seeking a Field Service Technician to provide repair and maintenance of alarm systems at customer sites across California. You will establish positive contact, diagnose malfunctions, and perform installations to Bay Alarm standards.

The role requires 1–2 years alarm experience, a high school diploma, a valid driver's license, and strong communication skills. This on-site position includes on-call shifts, travel between job sites, and opportunities for NICET trainings and career

Qualifications

• High school diploma or equivalent required.
• 1–2 years alarm installation or service experience preferred.
• Basic knowledge of construction and electrical wiring.
• Basic knowledge of electronic theory required.
• Demonstrated competence with hand tools.
• Valid driver's license and a clean driving record.
• Pre-employment screening will be completed.

Responsibilities

• Establish positive contact with customers.
• Investigate the cause of alarm malfunction.
• Explain service to the customer.
• Service system to company standards.
• Process necessary documentation.
• Provide on-call service as needed.
• Perform other duties as assigned.

Skills

Customer communication

Verbal and written communication

Interpersonal skills

Valid driver's license

Clean driving record

Hand tools proficiency

Electrical theory

Construction knowledge

Education

High school diploma

Installation class completion preferred

Tools

Hand tools

Job description

Position Summary

Provide repair and maintenance service for alarm systems.

Job Duties

• Establish positive contact with customers.
• Investigate the cause of alarm malfunction.
• Explain service to the customer.
• Service system in a timely manner and to company standards.
• Process necessary documentation.
• All other miscellaneous responsibilities and other duties as assigned.
• Provide on-call service as needed.

Requirements

• 1-2 years alarm installation or service experience required.
• Completion of company installation class preferred.
• High school diploma or equivalent required.
• Basic knowledge of construction and electrical wiring.
• Basic knowledge of electronic theory required.
• Demonstrated competence or aptitude in the use of hand tools required.
• Good verbal and written communication skills required.
• Good interpersonal skills required.
• Valid driver's license and a clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Physical Requirements and Working Conditions

• Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching and reaching with hands and arms.
• Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
• Manual dexterity to handle tools, wiring, small parts, and installation components.
• Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
• Ability to utilize equipment ladders, boom and scissor lifts following weight restriction standards.
• Visual and auditory acuity required to diagnose issues and ensure proper installation or repair.
• Tolerance for repetitive tasks and prolonged periods of physical activity in various conditions.
• May require wearing personal protective equipment (PPE) such as hard hats, safety glasses, gloves, or steel-toed boots.
• Work is performed at customer sites, outdoors, in attics, crawl spaces, or construction zones, often in varying weather conditions.
• Must cooperate with and receive approval related to, any customer required conditions for placement or work on customer premises, including any government or regulatory required conditions for placement or on-premises work.
• Exposure to moving mechanic parts, extreme heat or cold, strobe lights, dust, dirt, loud noises, electricity, and potentially fumes/airborne particles, hazardous equipment or materials.
• Daily travel is often required between job sites, which may include long driving hours.
• Variable work hours, including early mornings, evenings, weekends, or on-call shifts based on service demand.
• Interactions with customers on-site require professionalism, clear communication, and adherence to safety protocols.
• Must adapt to changing job environments, equipment, and technical requirements on a regular basis.

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include

• 40-Hour Workweek with Overtime Opportunities
• Day Shift Schedule Monday to Friday, some on-call and weekends may be required
• Take Home Company Vehicle with Gas Card or Mileage Reimbursement
• Uniform, Tools, and Cell phone Provided
• Clearly Defined Career Path (Level System)
• Paid Training and NICET Certifications
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs