Aisles Online Shopper

Hy-Vee; Geneseo (IL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Benefits

Job summary

Hy-Vee’s Aisles Online team in Geneseo, IL is hiring an Aisles Online Shopper. You will accurately select groceries online, ensure proper temperature, and prepare orders for customer pickup with care and speed.

This hourly role emphasizes customer service, attention to detail, and the ability to work independently in a fast-paced store environment. High school diploma preferred; training provided.

Qualifications

• High school diploma or equivalent preferred.
• Frequently stand and walk during shift in retail settings.
• Ability to operate a POS and process payments.

Responsibilities

• Greet customers and assist with needs throughout the store.
• Accurately select groceries online, choosing high-quality produce and meats.
• Scan, bag, and store items from all temperature zones.
• Ensure proper temperature during fulfillment and transport to customers.
• Prepare orders for pickup and assist with substitutions as needed.

Skills

Customer service

Attention to detail

Communication

Organization

Problem solving

Independence

Education

High school diploma or equivalent

Tools

POS system

Job description

Job Title

Aisles Online Shopper

Department

Aisles Online

FLSA

Hourly

Revision Date

07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online. If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.

What You'll Do

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store.
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Ensure products maintain proper temperature throughout the entire fulfillment process.
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through POS and process credit card payments.
• Substitute products for customers upon request or when items are unavailable.
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
• Select the highest quality products with a strong eye for freshness and accuracy across all departments.
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
• Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Identify problems and develop practical solutions, including making product substitutions on the fly.
• Work independently and complete daily workloads with limited supervision.

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager.

Education and Experience

• High school diploma or equivalent preferred.

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation.
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties.

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Compensation

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

Benefits

For information on company benefits visit Benefits | Hy-Vee.