Aisles Online Shopper

Hy-Vee, Inc.; Des Moines (IA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hy-Vee in Des Moines, IA is hiring an Aisles Online Shopper. You will accurately select groceries ordered online with an emphasis on quality produce and freshness, across all departments, for online orders.

In this fast-paced, customer-focused role, you’ll greet customers, help with requests, and ensure orders are fulfilled on time. Night & Weekend Shifts Required. You’ll work independently, lift and carry groceries, and follow safety and dress standards.

Qualifications

• High school diploma or equivalent preferred.
• Passion for delivering outstanding customer experience.
• Ability to stay organized in a fast-paced environment.
• Strong eye for freshness and accuracy.
• Good communication with customers and store personnel.

Responsibilities

• Greet customers and assist with needs in-store.
• Accurately select groceries online orders with quality produce.
• Scan, bag, and store items by temperature zone.
• Place orders in storage at proper temperature and retrieve before pickup.
• Cart orders to and place them in the holding area for customer pickup.
• Lift, carry, and load groceries into customer vehicles or pickup area as needed.
• Tender customer orders through POS and process credit card payments.
• Substitute products for customers upon request or when items are unavailable.
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.

Skills

Customer service

Attention to detail

Multi-tasking

Communication

Independent work

Education

High school diploma or equivalent

Tools

POS system

Job description

Additional Considerations (if any):Night & Weekend Shifts Required-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online ShopperDepartment: Aisles OnlineFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online.If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the storeAccurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh productsSelect, scan, and bag items from all temperature zonesEnsure products maintain proper temperature throughout the entire fulfillment processPlace gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrivalCart orders to and place them in the holding area for customer pickupLift, carry, and load groceries into customer vehiclesTender customer orders through POS and process credit card paymentsSubstitute products for customers upon request or when items are unavailableContinually monitor incoming online orders to ensure prompt, on-time fulfillmentAnswer phones and emails promptly and provide friendly, helpful service to customersFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experienceSelect the highest quality products with a strong eye for freshness and accuracy across all departmentsCommunicate clearly and professionally with customers and store personnel in a friendly, approachable mannerStay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environmentIdentify problems and develop practical solutions, including making product substitutions on the flyWork independently and complete daily workloads with limited supervisionReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department ManagerEducation and ExperienceHigh school diploma or equivalent preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.