Aisles Online Shopper

Hy-Vee Inc; Decorah (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee Inc. is seeking an Aisles Online Shopper in Decorah, IA to accurately select groceries for online orders across departments. You’ll ensure high quality produce, meats, and pantry items are prepared for delivery or pickup with care and precision.

Ideal candidates are reliable, detail-oriented, and enjoy a fast-paced environment. You’ll work independently, stay active during shifts, and provide friendly, helpful service to online shoppers with a smile.

Qualifications

• Strong customer service orientation.
• Ability to communicate clearly with customers and team members.
• Capable of staying organized and multitasking in a fast-paced setting.

Responsibilities

• Greet customers and assist with needs throughout the store.
• Select online orders with highest quality produce and groceries.
• Scan and bag items from all temperature zones.
• Maintain proper temperature during fulfillment.
• Prepare orders for pickup and place in holding area.
• Assist with customer pickup and delivery to vehicles.
• Process POS payments and substitute items when needed.
• Monitor orders for prompt fulfillment and respond to inquiries.
• Answer phones and emails with friendly service.
• Follow dress code and department guidelines.
• Take on additional tasks or special projects.

Skills

Customer focus

Attention to detail

Effective communication

Organization

Independent work

Education

High school diploma or equivalent

Job description

Additional Considerations

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Details

Job Title: Aisles Online Shopper Department: Aisles Online FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

The Role and Why It's Important At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online. If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.

What You'll Do

No two shifts are exactly the same, but here's what you can expect:

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

To be successful in this role, you'll need to be able to:

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Select the highest quality products with a strong eye for freshness and accuracy across all departments
• Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
• Stay organized and manage multiple tasks efficiently in a fast-paced, deadline‑driven environment
• Identify problems and develop practical solutions, including making product substitutions on the fly
• Work independently and complete daily workloads with limited supervision

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager

Education and Experience

High school diploma or equivalent preferred

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment Details

Employment is contingent upon the successful completion of a pre employment drug screen.