Aisles Online Service Lead

Hy-Vee Inc; Winona (MN); Vor Ort; USD 23.000 - 29.000; Vollzeit

Zusammenfassung

Hy-Vee is hiring for an Aisles Online Service Lead in Minnesota who will supervise daily operations, direct labor, and ensure on-time order fulfillment. You will lead a fast-paced team, resolve customer issues, and maintain quality across the Aisles Online department.

Night and weekend shifts are required. The role offers hourly pay starting at $17.00 and ranging to $21.25 with benefits; employment contingent on a pre-employment drug screen.

Qualifikationen

• High school diploma or equivalent preferred.
• Six months of similar or related job experience preferred.

Aufgaben

• Deliver outstanding customer service by greeting customers warmly and addressing their needs.
• Supervise and direct Aisles Online employees, planning labor for efficiency.
• Maintain in-house quality control, including cleaning and proper handling of equipment.
• Communicate with supervisors about labor needs, receiving, storage, rotation, and delivery issues.
• Respond to questions from employees and customers in a timely, professional manner.
• Maintain employee records and document interactions.
• Train new employees and conduct performance reviews.
• Possess authority to recommend disciplinary action.
• Attend and participate in team meetings.
• Answer phones and provide friendly service, including taking orders.
• Follow Hy-Vee dress code, hygiene standards, and guidelines.
• Help with other tasks or special projects.

Kenntnisse

Customer service

Leadership

Supervising a team

Communication

Labor planning

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online Service Lead Department: Aisles Online FLSA: Hourly Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time. If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.

What You'll Do

• Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
• Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
• Respond to questions and issues from employees and customers in a timely and professional manner
• Maintain employee records and document employee interactions
• Train new employees and complete employee performance and productivity reviews
• Have authority to recommend employee disciplinary action
• Attend and participate in team meetings as assigned
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, direct, and support a team in a fast-paced, deadline-driven environment
• Apply logical thinking to solve problems with a variety of abstract and concrete variables
• Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed
• Communicate clearly and professionally with customers, team members, and supervisors
• Stay organized and manage multiple priorities and operational needs simultaneously
• Handle confidential information including sales reports and profit and loss data with discretion

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, E-commerce, Health Wellness Home; Aisles Online Department Manager Direct Reports: Aisles Online Employees

Education and Experience

High school diploma or equivalent preferred Six months of similar or related job experience preferred

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas Where applicable to the role: ability to safely use sharp knives and blades for food preparation Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple priorities throughout your shift. You'll work primarily in a retail store setting and may be exposed to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals and solvents, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience. For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre employment drug screen.