Aisles Online Service Lead

Hy-Vee, Inc.; West Des Moines (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Service Lead to manage daily operations and lead a team in a fast-paced store environment. You will supervise staff, plan labor, and ensure accurate and timely order fulfillment while maintaining high standards of customer service.

The role requires a commitment to Hy-Vee's mission, ability to train new employees, and strong organizational skills to handle multiple priorities in a proactive manner.

Qualifications

• Leads and supports a team in a fast-paced environment.
• Delivers outstanding customer service and handles customer concerns.
• Communicates clearly with customers, team members and supervisors.
• Applies logical thinking to solve problems with abstract/concrete variables.
• Stays organized and manages multiple priorities and operational needs.
• Handles confidential information with discretion.

Responsibilities

• Greet customers warmly and assist with needs; resolve concerns as needed.
• Supervise Aisles Online staff, plan labor for efficiency and cost control.
• Maintain in-house quality control and proper handling of equipment/merchandise.
• Coordinate with supervisors on labor needs, receiving, storage and delivery issues.
• Train new employees and conduct performance reviews.
• Attend team meetings and participate in assigned projects.
• Answer phone calls with friendly, helpful service and take orders.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Discretion

Education

High school diploma or equivalent

Job description

Additional Considerations (if any):Night & Weekend Shifts Required-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online Service LeadDepartment: Aisles OnlineFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time.If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as neededSupervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost controlMaintain in-house quality control including cleaning, proper handling of equipment and merchandiseCommunicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issuesRespond to questions and issues from employees and customers in a timely and professional mannerMaintain employee records and document employee interactionsTrain new employees and complete employee performance and productivity reviewsHave authority to recommend employee disciplinary actionAttend and participate in team meetings as assignedAnswer the phone promptly and provide friendly, helpful service to customers who call, including taking customer ordersFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experienceLead, direct, and support a team in a fast-paced, deadline-driven environmentApply logical thinking to solve problems with a variety of abstract and concrete variablesApply strong math skills including arithmetic, algebraic, and geometric calculations as neededCommunicate clearly and professionally with customers, team members, and supervisorsStay organized and manage multiple priorities and operational needs simultaneouslyHandle confidential information including sales reports and profit and loss data with discretionReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, E-commerce, Health Wellness Home; Aisles Online Department ManagerDirect Reports: Aisles Online EmployeesEducation and ExperienceHigh school diploma or equivalent preferredSix months of similar or related job experience preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with constant pressure to meet deadlines and manage multiple priorities throughout your shift. You'll work primarily in a retail store setting and may be exposed to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals and solvents, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.