Aisles Online Pickup Clerk

Hy-Vee, Inc.; Marion (IA); On-site; USD 19,000 - 23,000; Full time

Job summary

Hy-Vee, Inc. in Marion, IA is seeking an Aisles Online Pickup Clerk to help gather online orders, store them properly, and load them into customers' vehicles for a fast, friendly pickup experience.

You will greet customers, handle orders at the counter, maintain correct temperatures across fulfillment steps, and assist with substitutions, while working in a fast-paced store environment. In this role, you’ll deliver attentive service, manage temperature-controlled storage, and coordinate with

Qualifications

• Prioritize customer service and work well in a fast-paced retail setting.
• Communicate clearly with customers and store personnel.
• Maintain organization and multi-task effectively to meet deadlines.

Responsibilities

• Greet customers warmly and assist with needs.
• Gather orders and store at proper temperature; retrieve before pickup.
• Store orders and load them into customer vehicles for pickup.
• Scan, bag, and select items from temperature zones as needed.
• Process payments via POS and handle substitutions when items are unavailable.
• Answer phones and emails with friendly, helpful service.
• Follow dress code and company guidelines; assist with other tasks as needed.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Aisles Online Pickup ClerkDepartment: Aisles OnlineFLSA: HourlyRevision Date: 07/2026About Hy-VeeAt Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.The Role and Why It's ImportantAt Hy-Vee, our Aisles Online program is all about making grocery shopping as easy and convenient as possible for our customers, and our Pickup Clerks are the final step in delivering on that promise. In this role, you'll be responsible for ensuring online orders are accurately gathered, properly stored, and seamlessly loaded into customers' vehicles for a fast, friendly pickup experience. Your attention to detail and commitment to service make a lasting impression on every customer you help.If you enjoy staying active, work well independently, and take pride in getting things right, we'd love to have you on our team.What You'll DoNo two shifts are exactly the same, but here's what you can expect:Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the storeGather orders and place them in storage at the proper temperature, then retrieve them promptly prior to the customer's arrivalEnsure products maintain proper temperature throughout the entire fulfillment processCart orders to and place them in the holding area for customer pickupLift, carry, and load groceries into customer vehiclesSelect, scan, and bag items from all temperature zones as neededTender customer orders through POS and process credit card paymentsSubstitute products for customers upon request or when items are unavailableAnswer phones and emails promptly and provide friendly, helpful service to customersFollow Hy-Vee's dress code, hygiene standards, and all department and company guidelinesPitch in with other tasks or special projects as they come upYour SkillsTo be successful in this role, you'll need to be able to:Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experienceCommunicate clearly and professionally with customers and store personnel in a friendly, approachable mannerStay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environmentIdentify problems and develop practical solutions, including making product substitutions on the flyWork independently and complete daily workloads with limited supervisionReporting RelationshipsAccountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department ManagerEducation and ExperienceHigh school diploma or equivalent preferredPhysical RequirementsFrequently stand and walk throughout a shift in sales, food service, or delivery areasWhere applicable to the role: ability to safely use sharp knives and blades for food preparationWhere applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipmentWhere applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standardsPerform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation dutiesWorking EnvironmentThis is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.