Aisles Online Manager

Hy-Vee; Quincy (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to lead the online shopping fulfillment team, ensuring orders are picked, packed, and delivered on time. You will oversee planning, staffing, and daily operations, driving a high standard of customer experience across online orders.

You will recruit, train, and develop staff, manage schedules, and continuously seek improvements in processes and service delivery to meet customer expectations in a fast-moving retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.
• Excellent customer service and communication skills.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee the order fulfillment process from start to finish for on-time delivery.
• Recruit, train, schedule, and develop department employees to maintain a top-performing team.
• Provide ongoing education to staff on new policies and procedures.
• Ensure food safety guidelines are followed and products are kept at proper temperatures.
• Instruct and review staff work; coordinate activities and address concerns as needed.
• Respond to phones and emails with friendly, helpful service.

Skills

Customer service

Team leadership

Staff scheduling

Training and development

Food safety

Education

High school diploma

Tools

MS Office

Email applications

Spreadsheet

Job description

Additional Considerations (if any)

Daytime Shifts - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Aisles Online Manager

Department: Aisles Online

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience. If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.

What You’ll Do

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy‑Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, motivate, and develop a team in a fast-paced, deadline-driven environment
• Communicate clearly and professionally with customers, team members, and vendors through verbal and written correspondence
• Identify problems and develop practical, timely solutions
• Navigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programs
• Stay highly organized and manage multiple priorities and projects simultaneously
• Handle confidential information including sales reports, pricing, profit and loss data, and operational information with discretion

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness

Direct Reports: Department Employees

Education and Experience

High school diploma or equivalent preferred

Strong computer and internet skills required

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple projects throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Compensation

The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience.

For information on company benefits visit Benefits | Hy-Vee.

Compliance

Employment is contingent upon the successful completion of a pre employment drug screen.