Aisles Online Manager

Hyvee.io; Grand Island (NE); On-site; USD 52,000 - 76,000; Full time

Job summary

Hy-Vee's Aisles Online program seeks an Aisles Online Manager to oversee planning, staffing, and day-to-day operations of the store's online shopping fulfillment process. You will lead a team, resolve customer service issues, and continuously seek improvements to ensure orders are picked, packed, and delivered on time while maintaining safety and quality standards.

This role requires strong leadership in a fast-paced retail environment, a high school diploma, solid computer skills, and a

Qualifications

• Must have a high school diploma or equivalent.
• Strong computer and internet skills are required.
• Experience in retail or store operations is preferred.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee the order fulfillment process from start to finish for online orders.
• Recruit, train, schedule, and develop department employees.
• Provide ongoing education on new policies and best practices.
• Ensure food safety guidelines are followed and products are stored properly.
• Coordinate activities and address employee concerns as needed.
• Respond to phones and emails promptly with helpful service.
• Follow Hy-Vee's guidelines and department policies.

Skills

Customer service

Team leadership

Communication

Problem solving

Time management

Tech literacy

Education

High school diploma or equivalent

Tools

POS systems

Spreadsheet

Word processing

Job description

Additional Considerations (if any):

Must be 18+

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience.

What You'll Do

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, motivate, and develop a team in a fast-paced, deadline-driven environment
• Communicate clearly and professionally with customers, team members, and vendors through verbal and written correspondence
• Identify problems and develop practical, timely solutions
• Navigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programs
• Stay highly organized and manage multiple priorities and projects simultaneously
• Handle confidential information including sales reports, pricing, profit and loss data, and operational information with discretion

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home

Direct Reports: Department Employees

Education and Experience

High school diploma or equivalent preferred

Strong computer and internet skills required

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple projects throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.