Aisles Online Clerk

Hy-Vee, Inc.; Watertown (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Hy-Vee in Watertown, CT is seeking an Aisles Online Clerk to support our online shopping team. You will assist customers, bag items, tender orders, and ensure proper handling of online orders for pickup or delivery.

You will greet customers, scan and bag items, help load or unload, and maintain product temperatures while fulfilling orders with speed and care. A high school diploma is preferred, with strong communication and teamwork skills.

Qualifications

• Provides friendly, attentive customer service.
• Shows professionalism in all store interactions.
• Communicates clearly with customers and team.
• Works efficiently in a fast-paced environment.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, addressing them by name when possible.
• Assists customers by escorting to products, loading heavy items, and noting customer requests.
• Answers the telephone promptly and provides helpful service to customers who call.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Professionalism

Problem solving

Education

High school diploma or equivalent

Job description

Additional Considerations (if any):

Daytime Shifts

-

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Aisles Online Clerk

Department: Aisles Online

FLSA: Non-Exempt

General Function

Responsible for completing supplementary tasks to aid in providing the best service possible to our online shoppers. Handles tasks such as bagging, organizing, tendering, and gathering online orders.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for. Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Selects, scans, and bags items from all temperature zones.
• Tenders customer orders through POS and charge the customer’s credit card.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
• Ensures products maintain proper temperature through the entire process.
• Cart to and place in holding area for pick-up.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Lift, carry, and load groceries into customer vehicle.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Education and Experience

High school diploma or equivalent preferred.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts

Has daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre employment drug screen.