Airway Transportation Systems Specialist (Service Delivery Specialist (SDS))

Federal Aviation Administration; Miami (FL); On-site; USD 105,000 - 125,000; Full time

Job summary

Federal Aviation Administration in Miami seeks a technical expert serving as the focal point for TOCC operations, NAS service delivery, and strategic development of SDM processes. The role focuses on predictability of NAS services, prioritization of NAS tasks with Air Traffic, airlines, and general aviation, and the administration of training and quality assurance across TOCC procedures.

The incumbent will collaborate with federal teams to ensure compliance and continuous improvement, and will

Qualifications

• Experience developing innovative concepts to resolve NAS operational problems
• Ability to develop innovative NAS solutions with national and international implications
• Ability to address demonstrated abilities as required by the announcement

Responsibilities

• Serves as a technical expert within the FAA on NAS systems, services and TOCC operations.
• Focal point for strategic development and administration of TOCC procedures, training and quality assurance processes.
• Focuses on Service Delivery Management, NAS service predictability, and prioritization with Air Traffic, airlines, and general aviation.

Job description

Serves as a technical expert within the FAA on National Airspace System (NAS) systems, services and Technical Operations Control Center (TOCC) operations. The SDS will be the focal point for strategic development of and administration of TOCC procedures, training and quality assurance processes. The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

To qualify for this position, you must demonstrate in your application that you possess specialized experience at the next lower level pay band of FV-I/Level IV, or the equivalent of an FG/GS-13.

Specialized Experience is:

• Experience in developing innovative concepts and approaches to resolve problems
• Experience in developing innovative solutions to resolve NAS operational problems, which can have national and international implications.

In addition to meeting the qualifications above, candidates MUST also address the "Demonstrated Abilities" listed in this announcement.

Demonstrated Abilities:

Narratives for demonstrated abilities are mandatory. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. For your assistance in responding to each of the demonstrated abilities "things to consider"/instructions have been provided for each demonstrated ability. Failure to submit a narrative for each demonstrated ability will prevent you from receiving further consideration.

https://employees.faa.gov/org/staffoffices/ahr/program_policies/policy_guidance/hr_policies/media/AppendixVPromotionCriteria.pdf

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.

NOTE: Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Qualifications must be met by the closing date of this vacancy announcement.