Airside Experience Specialist - CHO - FT

Signature Aviation; Virginia (IL); On-site; USD 40,000 - 64,000; Full time

Job summary

Signature Aviation seeks an Airside Experience Specialist to be the face of our private terminal, delivering a seamless, personalized guest experience from wheels down to wheels up and handling ground services with a service-first mindset.

Role requires schedule flexibility including nights, weekends and holidays, and working outdoors around active aircraft and in varying weather. If you excel in luxury, fast-paced settings and guest-facing operations, this is your role.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Ability to pass airport background checks and drug tests.
• Valid state driver's license; CDL may be required depending on location.
• Must be able to work outdoors around aircraft and in varying weather.
• Excellent guest service and communication in English.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs.
• Operate and drive ground service equipment (fuel trucks, de-icing, GPUs, tugs, etc.).
• Load and unload luggage and cargo to/from aircraft and guest vehicles.
• Provide professional guest service with a positive attitude at all times.
• Follow emergency procedures and security protocols as required.

Skills

Hospitality

Guest service

English language

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.

You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment - and you’re excited by the energy of the runway - this is the role for you.

RESPONSIBILITIES

_(Other duties may be assigned)_

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company's reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

QUALIFICATIONS

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a colour vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver's license. In some locations a commercial driver's licence (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgement and follow directions/directives from supervisor/management.
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Additional knowledge and essential skills:

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Must be able to anticipate guest needs and prioritise guest requests and job responsibilities by exhibiting a keen ability to multi‑task in a fast‑paced environment. Must have ability to maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety‑sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.