Airside Experience Specialist

Signature Aviation; East Granby (CT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k)

Paid Time Off

Tuition Reimbursement

Training and Development

Job summary

Signature Aviation in the United States seeks an Airside Experience Specialist to be the face of our private terminal, delivering a seamless, personalized guest experience from wheels down to wheels up. You will blend hospitality with hands-on operational support in a luxury, fast-paced environment.

This role requires schedule flexibility, including nights, weekends and holidays, and the ability to work outdoors around aircraft.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Able to pass background checks, drug tests, airport background checks, and obtain an airport security badge.
• Legally authorized to work in the United States.
• Excellent vision and coordination for aircraft movement and fuel inspection.
• Valid state driver's license (CDL may be required in some locations).
• Three to six months aviation or customer service experience preferred.

Responsibilities

• Perform airside operations safely and efficiently in line with SOPs and communicate clearly.
• Collaborate with guests, clients, vendors and crew to meet service needs (fueling, de-icing, lavatory, power, water, catering, towing).
• Prepare for arriving/departing aircraft, identify open tasks, and report safety concerns.
• Operate ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo to/from aircraft and guest transport.
• Provide professional guest service with a positive attitude to ensure exceptional experiences.
• Offer safe transport when driving shuttle vehicles and maintain ramps and operations.
• Manage fuel handling, quality control, inventory, and related documentation.
• Understand and enforce safety, security, and guest service requirements.
• Stop work for unsafe conditions and report concerns to management.
• Follow emergency procedures and comply with security protocols.
• Create accurate records of time worked and services performed.

Job description

JOB DESCRIPTION

As an Airside Experience Specialist , you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up.

You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset . This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment – and you're excited by the energy of the runway – this is the role for you.

RESPONSIBILITIES

(Other duties may be assigned)

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.

• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.

• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.

• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.

• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.

• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.

• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.

• Maintain safe, clean, and secure ramps and operations.

• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.

• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.

• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.

• Follow emergency response procedures during critical events.

• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.

• Create accurate records pertaining to time worked and activities and services performed.

QUALIFICATIONS

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).

• Minimum of 18 years of age.

• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.

• Must be legally authorized to work in the jurisdiction of employment.

• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.

• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.

• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Additional knowledge and essential skills:

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.

• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.

• Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).

• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.

• Critical Thinking / Reasoning Ability: Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables.

• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.

• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Computer Skills: Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.

• Task Management: Ability to successfully and timely complete Signature’s training programs.

Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $20.03 to $30.05 / hour.

ABOUT US

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.