Airside Experience Leader - LAS

Signature Aviation; Nevada (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Signature Aviation is seeking an Airside Experience Leader to guide the Airside Experience team and ensure premier service for aircraft, crew, cargo, and guests with safety and hospitality in mind. You will oversee airside operations, resolve guest concerns, and escalate when beyond the Specialists’ scope.

The role requires a flexible schedule including evenings, weekends and holidays, and working outdoors near active aircraft. Leadership, safety focus, and guest-centric service are essential.

Qualifications

• High School Diploma or GED.
• 1–2 years of experience in aviation or cargo operations.
• Training and signed off for specialty responsibilities (e.g. towing, deicing) as base operations require.
• Minimum of 18 years of age.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to pass company background checks and obtain airport security badge.
• Excellent vision and coordination to move and direct aircraft.

Responsibilities

• Monitor performance of Airside Experience Specialists and correct issues as needed.
• Coordinate duties and provide shift supervision to staff on shift.
• Provide on-the-job training and assistance to staff.
• Serve as a resource on guest service matters and escalation point for inquiries.
• Ensure safe, efficient airside operations per SOPs and clear communication.
• Collaborate with guests, vendors, and aircraft crewmembers to meet service needs (cargo, fueling, de-icing, etc.).
• Prepare for arriving/departing aircraft and address safety concerns.
• Operate ground service equipment as trained (fuel trucks, de-icing, GPU, tugs, etc.).
• Load/unload luggage and cargo at the terminal and parking areas.
• Maintain safe, clean ramps and secure operations.

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

As an Airside Experience Leader , you guide and support the Airside Experience team, ensuring services for aircraft, crew, cargo, and guests are delivered with precision, safety, and exceptional care. You are not only a hands‑on contributor; you're also a hospitality‑focused leader, helping your team create seamless and welcoming experiences for every guest in our facilities.

You'll provide oversight of airside operations, step in to resolve guest concerns, and act as the primary escalation point when support is needed beyond the scope of Airside Experience Specialists or Associates. With a strong understanding of company policies and a proactive approach, you lead your team to maintain operational excellence while keeping guest satisfaction front and center .

This role requires a flexible schedule, including evenings, weekends, and holidays, and the ability to work in outdoor environments near active aircraft and equipment. If you're passionate about safety, service, and leading with professionalism in a dynamic setting, this is a powerful next step in your hospitality career.

RESPONSIBILITIES

(Other duties may be assigned)

• Monitor the performance of Airside Experience Specialists and/or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Correct performance as needed and alert management to any ongoing concerns.
• Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift.
• Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met. Services include, but not limited to, cargo service operations, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment.
• Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal (PAT), guest vehicles, or other modes of transportation.
• Provide professional and friendly guest service while showing a positive and helpful attitude to everyone at all times ensuring our guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Abide by emergency response procedures when/if critical events occur.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

QUALIFICATIONS

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft