Airside Experience Associate

Signature Aviation; Town of Cheektowaga (NY); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Accident Insurance

Identity Theft & Legal Services

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &Per

Job summary

Signature Aviation in the United States is seeking an Airside Experience Associate to perform safe baggage handling and cargo transfer, operate ground support equipment, and maintain secure access points around active aircraft. Flexibility for nights, holidays, and weekends is required to ensure excellent guest experiences and smooth ramp operations.

You will monitor ramps, assist with power and water services, and help create a seamless, safe guest journey while upholding strict safety

Qualifications

• Hospitality-focused guest service experience or aptitude.
• Ability to read and comprehend safety rules and procedures in English.
• Strong decision-making and multi-tasking in fast-paced settings.

Responsibilities

• Load and unload baggage, freight, and cargo and transfer between planes or other modes.
• Operate ground service equipment like tugs, trucks, conveyors, and related gear.
• Perform ID checks for crew, passengers, visitors, and vendors per security procedures.
• Monitor facilities including ramp areas, parking, terminals, hangars, and AOA.
• Assist with wing walking, grounding, fueling prep, and stairs/jetway positioning as needed.
• Stop work for unsafe conditions and report to management with immediate cooperation.

Skills

Guest service

Safety awareness

English literacy

Teamwork

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

Job Description

As an Airside Experience Associate, you play a hands‑on role in delivering safe, efficient, and guest-focused service within the private aviation environment. Your support helps keep day-to-day operations running smoothly, while also contributing to an exceptional ground experience for guests and crews alike. You’ll be responsible for the careful handling of baggage, cargo, and freight, as well as monitoring secure airport access points— all with a mindset of service, precision, and safety. Whether you’re managing ramp activity or assisting with aircraft support, your presence contributes directly to a positive and seamless guest journey. This role requires flexibility to work different shifts, including nights, holidays, and weekends, with the ability to operate in both indoor and outdoor conditions near active aircraft and ground equipment and in varying weather conditions. If you take pride in operational excellence and love creating exceptional guest experiences, this is your opportunity to make an impact from the ground up.

Responsibilities

• Responsible for loading and unloading baggage, freight, and cargo and for properly transferring packages between planes or other modes of transportation.
• Operate and drive ground service equipment such as tugs, trucks, conveyors, and other freight handling equipment.
• Conduct identification checks for flight crews, passengers, visitors and vendors entering the terminal and/or the Airport Operations Area (AOA) in accordance with the Company’s security procedures.
• Monitor facilities to include street side, parking lots, terminal, hangars and AOA.
• Assist Airside Experience Specialists to ensure our guests receive an exceptional experience. Services to include, but not limited to, connecting ground power units and providing potable water services, wing walking, chocking and positioning stairs/jetway to aircraft.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Maintain safe, clean and secure ramps and operations.
• Create accurate records pertaining to time worked and activities and services performed.

Qualifications

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

Additional Knowledge And Skills

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions and procedure manuals, and for safety-sensitive tasks, in English. Ability to write simple correspondence.
• Critical Thinking / Reasoning Ability: Ability to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer, learn necessary company software and timely complete Signature’s computer-based training programs.

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $19.50 to $22.80 / hour.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits

• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.