Airport Red Coat Agent (DL) - CID PT

Unifi Aviation LLC; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

30 hours/week

PTO

Medical Insurance

401k

Discounts & wellness

Job summary

Unifi Aviation LLC in Cedar Rapids, IA, seeks courteous passenger service agents to support arrivals, ticketing, check-in, boarding, and baggage services. You will handle reservations, answer queries, resolve issues, and guide travelers through procedures with a friendly, professional approach.

Paid training is provided; full-time hours start at 30 per week. Benefits include medical, dental, vision, 401(k), and flight privileges after 30 days for eligible family.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• At least two years of customer service experience.

Responsibilities

• Assist passengers with a friendly welcome during arrivals and check-in, and support passengers with special needs.
• Handle all aspects of ticketing and check-in using a computerized system, including boarding, baggage service, reservations and related inquiries.
• Direct passengers through Customs, Immigration, and Quarantine processes.
• Maintain a highly visible presence in customer-facing situations.
• Provide clear announcements to inform passengers about itineraries and luggage status.
• Adhere to safety procedures and company policies; perform duties safely.

Skills

Customer service

Communication

Team player

Education

High School diploma or GED

Tools

Ticketing system

Job description

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.

Job Summary:

Responsible for providing outstanding customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties:

• Seek out and assist passengers with a friendly welcome, through arrival and check-in process, and support passengers with special needs such as unaccompanied minors.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Maintain a highly visible presence in all customer facing situations
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• At least two years of customer service experience.

Physical requirements:

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.
• Pace of work may vary depending on passenger traffic.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."