Airport Queue Manager: Flexible Scheduling & Growth

American Automation; Denver (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

RTD pass or paid parking

401(k) with company match

Employee recognition programs

Career growth opportunities

Job summary

American Automation, Inc. offers a Queue (Line) Agent role at Denver International Airport. You will assist travelers with TSA queue processes, provide directions, and support passengers with various needs in a fast-paced setting.

The position emphasizes customer service, teamwork, and adaptability while maintaining safety protocols and a positive traveler experience in a high-volume environment.

Qualifications

• Customer service experience preferred.
• Ability to work effectively under pressure.
• Strong attention to detail and critical thinking.
• Effective communication and teamwork abilities.
• Bilingual skills are a plus.
• Must be legally authorized to work in the United States.

Responsibilities

• Welcome and assist travelers through the TSA queue (line) processes
• Provide wayfinding support (restrooms, parking, checkpoint directions, etc.)
• Assist veterans, preferred travelers, and passengers with special needs
• Manage queue systems at TSA checkpoints and verify required credentials
• Balance passenger flow by directing travelers to checkpoints with lower wait times
• Monitor and help reduce congestion across multiple checkpoints
• Record and report checkpoint data, including wait times and lane activity
• Move between checkpoints based on operational needs
• Follow all established post orders and security protocols
• Deliver consistent, respectful, and professional customer service in a high-volume environment
• This position requires mandatory paid operations/safety meetings at various intervals. You are expected to attend these meetings as part of this position.

Skills

Customer service

Under pressure

Attention to detail

Communication

Teamwork

Bilingual

Work authorization

Job description

American Automation, Inc. offers a Queue (Line) Agent role at Denver International Airport. You will assist travelers with TSA queue processes, provide directions, and support passengers with various needs in a fast-paced setting.

The position emphasizes customer service, teamwork, and adaptability while maintaining safety protocols and a positive traveler experience in a high-volume environment.