Airport Operations Services Coordinator – Denver International Airport

City and County of Denver; United States; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Lifelong pension

457B plan

PTO & holidays

Medical/dental/vision

Job summary

The City and County of Denver is seeking an Airport Operations Services Coordinator at Denver International Airport. You will oversee and coordinate airside and landside facility operations, with a focus on janitorial, conveyance, and related maintenance contracts.

You will ensure compliance, inspect performance, and direct corrective actions to maintain safe, efficient airport operations. Ideal candidates bring experience managing multiple service contracts, KPI analysis, and strong

Qualifications

• 2 years of experience reviewing, administering, and monitoring multiple service contracts.
• 1 year of experience working with contractors and vendors to evaluate KPIs and improve service performance.
• Experience using Maximo or similar CMMS/work order systems.
• Advanced proficiency in Microsoft Office (Excel, Word, Teams).

Responsibilities

• Plans, organizes, and oversees airside/landside facility operations according to rules and regs.
• Ensures contract compliance and coordinates work during emergencies.
• Coordinates janitorial and conveyance service programs and maintenance activities.
• Reviews shutdown requests to support janitorial and conveyance services.
• Conducts facility inspections and directs corrections to return to service.
• Trains contractors and airport staff on janitorial activities best practices.
• Provides courteous, professional assistance to passengers and the public.
• Maintains contract documentation and performance metrics.

Skills

Contract management

KPIs

Operations coordination

Emergency response

Communication

Tools

Maximo

Contract management systems

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise.

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience.

New hires are typically brought into the organization between $27.89 - $34.00 hourly.

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position you can expect to work on site at Denver International Airport 5 days per week. Specific scheduling requirements for this position include swing or overnight shift.

Who We Are & What You’ll Do

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state.

At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.

We are seeking an Airport Operations Services Coordinator to join our DEN team. In this role, you are responsible for overseeing and coordinating air side and landside airport facility operations, with a strong focus on janitorial, conveyance, and related maintenance service contracts.

The position ensures that contractors consistently comply with airport regulations, city policies, and contract requirements, while supporting the safe and efficient operation of airport facilities. A major part of the job involves monitoring contractor performance through regular inspections of airport facilities, identifying deficiencies, and directing corrective actions to restore proper service conditions.

Specifically, as the Airport Operations Services Coordinator you will:

• Plans, organize, and oversee airside/landside facility operations in accordance with airport and city rules and regulations
• Ensures ongoing contract compliance with the contractors and coordinates work during emergency operations
• Coordinates operations projects and maintenance activities as it relates to janitorial services and a variety of conveyance programs
• Reviews and coordinates shutdown requests to support operational & maintenance activities related to janitorial, window cleaning, and conveyance services
• Conducts airside and landside facility inspections to ensure contract standards are followed.
• Directs corrections to ensure an appropriate return to service in the event of impactful circumstances
• Trains and educating contractors, subcontractors, and airport staff on janitorial activities and best practices
• Responds to complaints from the public, contractors, airport users, aviation businesses, and tenants.
• Provides direction and assistance to passengers, and resolves problems and/or disputes in a courteous, professional, and knowledgeable manner
• Reports on hazardous or substantial maintenance/construction problems.
• Conducts inventory and audit of supplies and equipment required for contractor performance and tasks
• Coordinates maintenance activities to correct all deficiencies
• Coordinates administrative functions related to contract service agreements.
• Maintain and manages metric reports, narratives, information databases, and required contract documentation
• Provide status reports, and prepare forms and correspondence to ensure a seamless flow of the contracting performance

What You’ll Bring

• 2 years of experience reviewing, administering, and monitoring multiple service contracts in a fast paced operational environment.
• 1 year of experience working with contractors and vendors to evaluate key performance indicators (KPIs), ensure contract compliance, and improve overall service performance.
• Experience using Maximo, contract management systems, or similar work order and asset management software.
• Advanced proficiency in Microsoft Office Suite, including Excel, Word, and Teams, with experience managing spreadsheets, databases, reports, and contract documentation.
• Experience coordinating with project managers, contractors, and stakeholders to ensure compliance with program requirements, contract specifications, and operational objectives.
• Ability to assess and respond to emergency situations calmly and effectively while coordinating contractor activities and maintaining operational continuity.
• Strong written and verbal communication skills, with the ability to prepare reports, correspondence, and performance documentation, and effectively interact with contractors, airport staff, tenants, and the public.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of administrative or technical support experience evaluating contracts for compliance with standards driven by some combination of service, performance, and financial criteria.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year of experience.
• License/Certifications: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until 11/15.

About Everything Else

Job Profile CA0752 Contract Compliance Coordinator

Position Type Unlimited Position

Salary Range $27.89 - $43.23

Target Pay $27.89 - $34.00 hourly

Agency Denver International Airport

Redeployment during Citywide Emergencies

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.