Airport Operations Lead: On-Floor Coach, Security & Service

CLEAR - Corporate; Columbus (OH); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Bonus opportunity

Paid time off

401k match

Comprehensive health benefits

Wellness stipend

Parental leave

Training & development

Free CLEAR memberships

Descrizione del lavoro

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at our airport station in Columbus, OH. You will report to the General Manager and drive daily operations, security, and service excellence, while fostering a coaching culture and continuous development.

The role emphasizes hands-on leadership, strong communication, and adherence to company, airport, and TSA policies, with a focus on on-floor customer engagement and sales support.

Competenze

• 3+ years of leadership in customer-facing operations (retail, hospitality, etc.).
• Excellent interpersonal and communication skills.
• Strong organizational abilities and multi-tasking.
• Experience with employee engagement, customer satisfaction, and compliance.

Mansioni

• Support the General Manager in daily station operations and coach Ambassadors.
• Ensure security, safety, and TSA policy compliance with integrity.
• Recruit on-boarding and develop Ambassadors for sales and service goals.
• Mentor the team to meet performance standards and sales targets.
• Analyze metrics and feedback to drive on-floor improvements.
• Spend 80% of time on the floor in a customer-facing role.

Conoscenze

Leadership

Interpersonal skills

Communication

Technology proficiency

Policy compliance

Descrizione del lavoro

CLEAR is hiring an Operations Manager to lead a team of Ambassadors at our airport station in Columbus, OH. You will report to the General Manager and drive daily operations, security, and service excellence, while fostering a coaching culture and continuous development.

The role emphasizes hands-on leadership, strong communication, and adherence to company, airport, and TSA policies, with a focus on on-floor customer engagement and sales support.