Airport Operations Center Supervisor

charlottenc; Charlotte (NC); Sur place; USD 47 000 - 68 000; Plein temps

Résumé du poste

The City of Charlotte's Aviation Department seeks a supervisor to oversee Airport Operations Center Coordinators, coordinating shift resources, assigning tasks and training. You will schedule, conduct reviews, and communicate clearly, representing CLT professionally; requires leadership and the ability to work independently or in a team.

This role requires knowledge of FAR Parts 139, TSR Part 1542, and emergency response procedures, with a strong focus on safety and customer service.

Qualifications

• Bachelor’s degree in Aviation Management/Administration or related field with 3 years of experience; or an associate’s degree plus 5 years; or high school diploma plus 7 years.
• Experience in Airport Operations at a FAR Part 139 certified airport preferred.

Responsabilités

• Supervise and participate in the work of Airport Operations Center Coordinators, including organizing shift resources.
• Provide assistance to tenants, contractors, the traveling public and airport employees.
• Respond calmly and effectively in emergency situations with independent judgment.
• Assist Joint Operations Center Manager with 24/7/365 duties.
• Communicate effectively verbally and in writing, including operating radio equipment.
• Maintain accurate records and produce reports.
• Other duties as assigned

Connaissances

Leadership

Emergency response

Communication

Organizational skills

Team management

Formation

Bachelor's Degree in Aviation Management/Administration or related field

Associate's Degree in Aviation Management/Administration or related field

High School Diploma with 7 years' experience

Description du poste

Department: Aviation Department Salary: $34.40 - $49.43 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

Supervise and participate in the work of Airport Operations Center Coordinators. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations and procedures. Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.

MAJOR DUTIES AND RESPONSIBILITIES

1. Supervise and participate in the work of Airport Operations Center Coordinators, including: organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions.

2. Provide assistance to tenants, contractors, the traveling public and airport employees. Establish and maintain effective working relationships.

3. Respond calmly and effectively in emergency situations. Act decisively and exercise independent judgment within established rules, regulations and procedures, to ensure the safety of persons and security of property.

4. Assist Joint Operations Center Manager with 24/7/365 administrative duty officer responsibilities.

5. Communicate effectively verbally and in writing, including operating radio equipment.

6. Maintain accurate records and produce reports.

7. Other duties as assigned

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus three years of experience; or an Associate’s Degree in Aviation Management/Administration, Business Administration, Public Administration or a field related to aviation plus five years of experience; or a High School Diploma or Equivalent and seven years of experience is required.
• Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport preferred.

Knowledge, Skills and Abilities

Knowledge of:

• Knowledge of FAR Parts 139 and TSR Part 1542 required.
• Knowledge of IC/NIMS required.
• Knowledge of airport operations and telecommunications skills.
• Knowledge of airport familiarity with locations and processes and emergency response.

Skill in:

• Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio.
• Skills to communicate clearly and effectively in writing.
• Skills to effectively organize data and prioritize resources during routine and special operations.
• Skills in various computerized systems.

Ability to:

• Ability to work independently or as part of a team.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures.
• Ability to lead and motivate a diverse staff.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

ADA and Other Requirements

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
• Adequate vision, hearing, and speech required.

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehensive of written information in work related documents.
• Ability to hear, understand and distinguish speech.

General Information

• Must be able to work assigned shifts, including holidays, unscheduled overtime, and report back to work during emergencies.
• Shifts are assigned based on an approved bid process and seniority. No shift can be guaranteed.
• Schedule subject to change and overtime.
• Valid driver license in state of residence and ability to obtain and maintain a City driving permit.
• Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.