Airport Operations Agent - PT19

Broward County, Florida; Fort Lauderdale (FL); Presencial; USD 22.000 - 33.000; A tiempo parcial

Descripción de la vacante

The Broward County Board of County Commissioners invites qualified applicants for an Airport Operations Agent (Part Time) in the Grounds Transportation unit. The role supports the Fort Lauderdale area airport operations, including passenger guidance, customer service, and safety duties.

Candidates should have two years of college coursework in airport management or related fields, plus one year of airport operations experience if possible. A valid FL driver's license is required.

Formación

• Requires two years of college-level coursework in airport management or closely related field.
• One year of related experience may substitute for each year of education.
• One year of airport operations experience preferred.

Responsabilidades

• Assist with cruise passenger drop-off/pick-up coordination and guidance.
• Monitor airport areas to ensure compliance with rules and safety procedures.
• Provide information and directions to tenants, passengers and visitors.
• Support emergency responses and incident reporting as needed.
• Assist in parking, curbside operations and security-related tasks.

Conocimientos

Customer service

Emergency response

Crowd management

Communication

Educación

Two years college coursework in airport management or related field

Descripción del empleo

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Airport Operations Agent - Part time in the Operations - Parking and Ground Transportation divisions.

This job announcement will remain open until a sufficient number of applications are received.

MUST BE ABLE TO WORK NIGHTS, HOLIDAYS AND WEEKENDS

GENERAL DESCRIPTION

The Aviation Department, which operates the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, is seeking qualified applicants for the position of Airport Operations Agent for Grounds Transportation. The Airport Operations Agent position is required 24 hours per day, 7 days a week.

As an Airport Operations Agent PT19 in the Grounds Transportation section you will be responsible to support the overall functions of the airport, with duties to include, but not limited to, assisting with various types of emergency responses, responding to incidents and accidents and preparing related reports, ensuring that documentation is both accurate and detailed, assisting customers by answering questions and providing information and guidance/direction, managing and directing large crowds of people, enforcing Airport Rules and Regulations and Broward County Code of Ordinances, monitoring parking and curbside operations, performing security inspections and security related tasks, and providing overall customer service to both internal and external customers.

All Aviation Department employees must possess the ability to interact courteously with the public, Airport tenants, vendors, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Requires two (2) years of college level course work in airport management, aeronautical science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires one (1) year experience in airport operations or closely related experience.

SPECIAL CERTIFICATIONS AND LICENSES

Must possess a valid Florida driver's license during employment and maintain authority to drive on County business.

Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and Customs Seal.

PREFERENCES

Associate Degree in Aviation Management or related field.

Two (2) years' experience in airport operations or related field.

All candidates must complete an extensive ten (10) year work history verification and criminal background check, including fingerprinting and all other information. Per the Code of Federal Regulations, Title 49, Part 1542, all airport employees must undergo a Criminal History Records Check (CHRC) and a Security Threat Assessment (STA) in order to obtain a Security Identification Display Area (SIDA) Badge, as required by the Transportation Security Administration (TSA).

• Ability to maintain authorization to drive a County vehicle.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and a US Customs Border Protection Seal.
• The Aviation Department operates under a Drug-Free Workplace Policy in compliance with the provisions of the Federal Drug-Free Workplace Act of 1988.

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Assist in the management of the cruise passenger drop off/pick up locations, provide customer service and way finding instructions to airport cruise passengers, airport tenants and users.
• Monitors and assists in the coordination of proper operation of the airport operational areas Airside, Airport Operations Control Center, Landside, and Terminals to ensure compliance with established rules, regulations, policies and procedures and contractual tenant leasehold requirements. Issues notices of violations and/or citations for non-compliance with airport rules and regulations, Chapter 2, 8 and 22 of the Broward County Code of Ordinances.
• Assists with ensuring the proper control of persons and vehicles in restricted access areas of the airport.
• Monitors all automated equipment systems for fire, security and maintenance alarms; making appropriate notifications when necessary.
• Inspects and monitors airport equipment and facilities for housekeeping, aesthetics, safety, security and general conditions; taking appropriate action when necessary to rectify unsuitable conditions.
• Conducts and/or coordinates escorts and tours within both public and secured airport areas.
• Monitors vehicle operations for compliance with the Airfield Driving Program, and Ground Transportation Program and ensures proper control of persons and vehicles in restricted access areas of the airport.
• Provides information, direction, and assistance regarding the use of airport facilities and airport tenants and users.
• Collects, records and compiles information for statistical data on routine and emergency airport conditions relating to safety and security, as well as various operational activities.
• Collects, records and disseminates information on airport operational conditions, status of construction in progress, and other pertinent airport activities.
• Monitors, assists in and reports on the control of all aspects of vehicular traffic, parking operations, public and all other forms of intermodal transportation.
• Assists in the preparation and operation of the Emergency Operations Center and Airport Family Room, in the event of airport emergencies.
• Produces specialized reports for operational and audit purposes. Operates and maintains (as operator) county-owned vehicles, including 4-wheel drive, in an airport environment including responding to emergency situations.
• Ability to drive on the movement and non-movement areas of the airfield.
• Performs related work as required.

DUTIES AND RESPONSIBILITIES

Monitors, responds and assists airport operations to ensure proper functionality of the airport and to enable a safe and secure environment for expeditious transition of public movement; provides customer service and performs administrative tasks including but not limited to, answering phone calls, completing paperwork and compiling statistical reports, email correspondence, accident and incident reporting/recording, managing lost and found, etc.

Maintains surveillance to ensure security system is operational and monitors security system activities for discrepancies; monitors all automated equipment systems for fire, security and maintenance alarms, making appropriate notifications when necessary.

Notifies airport staff of important operational matters by way of telephone, radio and paging systems; maintains awareness of aviation security compliance conditions and responds within appropriate guidelines to any non-compliance issues; initiates and coordinates airport response and notification of essential local, state and federal agencies to respond to emergencies.

Provides airport tenants and users with operational conditions, information, directions and assistance while ensuring safe, secure and expeditious movement of the traveling public.

Monitors and assists in the coordination of aviation security issues to ensure compliance with established rules, regulations, policies and procedures and contractual tenant leasehold requirements.

Inspects and monitors airport equipment and facilities for security conditions; taking appropriate action when necessary to rectify unsuitable conditions; monitors airport operational conditions and status of automated systems; issues Notice of Violations or Citations as appropriate for non-compliance with regulations.

Collects, records, and compiles information for statistical data on routine and emergency airport conditions relating to safety and security.

Completes staff training and professional development.

Operates and maintains (as operator) county-owned vehicles, including 4-wheel drive, in an airport environment including responding to emergency situations.

Performs related work as assigned.

COMPETENCIES

• Decision Quality: Makes good and timely decisions that keep the organization moving forward. Seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Tackles what needs to be done with enthusiasm, working quickly and without undue oversight.
• Resourcefulness: Secures and deploys resources effectively and efficiently. Accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

WORK ENVIRONMENT

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposureto traffic; moving machinery.

SPECIAL INFORMATION

COUNTY CORE VALUES

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

AMERICANS WITH DISABILITIES ACT (ADA) COMPLIANCE

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [e-mail] to make an accommodation request.

COUNTY-WIDE EMERGENCY RESPONSIBILITIES

During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

COUNTY-WIDE EMPLOYEE RESPONSIBILITIES

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.