Airport Manager

Avis Budget Group; Minneapolis (MN); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life and Disability insurance

401(k) Retirement Plan with company匹@d

Employee discounts on Avis/Budget cars

Training to enhance professionalSkills

Voluntary benefits including auto/home

Employee Assistance Program

Travel-related benefits

Job summary

Avis Budget Group is seeking an Airport Manager in Minneapolis, MN to oversee all airport operations, staffing, service quality, and profitability at the rental location.

You will lead a diverse team, manage budgets, coordinate shuttle operations, respond to customer issues, and implement HR policies to drive exceptional service and operational efficiency.

Strong leadership, P&L awareness, and the ability to translate business needs into practical plans are required.

Qualifications

• BA/BS - Bachelor's Degree or equivalent required; 1+ years of leadership and management experience.
• Experience in car/truck rental, HR, training, customer service and operations.
• Working knowledge of P&L and ability to review reports to guide actions.
• Strong decision making and independent judgment to plan within guidelines.
• Excellent management, organization, and communication skills.

Responsibilities

• Oversee airport location activities including rental counter operations and vehicle preparation.
• Plan staffing schedules based on demand and supervise exempt and nonexempt staff.
• Coordinate shuttle operations between rental counters, cars, and terminals.
• Address customer complaints promptly and effectively.
• Provide statistical information related to transactions and revenue.
• Assist management with annual budgeting and HR policy implementation.
• Monitor fuel charges and ensure smooth daily operations.

Skills

Leadership

Staff management

Decision making

Analytical skills

Customer service

Time management

Communication

MS Office

Travel willingness

Education

BA/BS

Tools

MS Office

BART

O2

Job description

As an Airport Manager, you will oversee all activities at our airport location and ensure we're running smoothly and profitably with satisfied customers and employees alike.

What you'll do:

• Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies

What we're looking for:

• BA/BS - Bachelor's Degree or equivalent required 1 + years of leadership and management experience
• Experience in car/truck rental preferred, human resources, training, customer service and general operations.
• Working knowledge of P&L
• Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan.
• Strong analytical and math skills.
• Must be able to review numerous reports and other sources of data in an effort to determine best course of action.
• Excellent management skills.
• Must be able to provide direction and support to a large number staff
• Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors.
• Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records.
• Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment.
• Strong customer service skills.
• Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation.
• Ability to demonstrate the drive to achieve results and continuous improvement.
• Ability to manage performance of staff to drive district results.
• Working knowledge of MS Office, BART & O2
• Willingness to travel

Perks You'll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

The annual starting salary for this position is between $65,000 - $77,000 annually.

Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The fine print: Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Minneapolis Minnesota United States of America

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.