Airport Ground Handling Agent — Customer Service Pro

Piedmont Airlines, Inc.; Alcoa (TN); On-site; USD 17,331 - 24,684; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent to join our Ground Handling Department. You will assist passengers in boarding and disembarking, operate the Jetway, monitor boarding, and guide/park aircraft.

The role requires completing our Customer Service Agent training, the ability to lift up to 70 pounds, and work outdoors in varied weather conditions. You will load and unload baggage, operate service vehicles, and provide excellent team-based service to passengers and

Qualifications

• Must successfully complete the required Customer Service Agent training course.
• Ability to meet company goals and provide high-energy customer service.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Experience as a front-line customer service provider is a plus.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and Jetway operations.
• Assist customers with special needs (wheelchairs, unaccompanied minors).
• Load and unload baggage and cargo; operate motorized service vehicles.
• Guide and park aircraft; perform cabin maintenance tasks as needed.
• Work as part of a team to deliver excellent customer service and meet objectives.

Skills

Customer service

Communication

Teamwork

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

Computer skills

Job description

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent to join our Ground Handling Department. You will assist passengers in boarding and disembarking, operate the Jetway, monitor boarding, and guide/park aircraft.

The role requires completing our Customer Service Agent training, the ability to lift up to 70 pounds, and work outdoors in varied weather conditions. You will load and unload baggage, operate service vehicles, and provide excellent team-based service to passengers and