Airport Duty Manager

San Francisco International Airport; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

San Francisco International Airport (SFO) is recruiting for an Airport Duty Manager. This unique and important position is the principal representative of the Airport Director, overseeing all airport activities and coordinating all divisions and sections.

The Duty Manager is responsible for the operation, function, and maintenance of the entire Airport complex, and represents Airport management during emergencies 24 hours per day.

Qualifications

• Bachelor's degree from an accredited college.
• Five years of professional airport/aviation experience at a medium to large airport.
• Possession of or ability to obtain a California Class C driver's license.

Responsibilities

• Coordinate and manage all operational activities of airport staff to ensure safety and security; direct influence over terminals, security, airfield, baggage, parking facilities, and landside operations.
• Coordinate scheduling, scope of work, and safety issues with stakeholders on construction and maintenance projects to minimize disruption.
• Respond to emergencies, coordinate with federal, state, and local agencies, and serve as spokesperson during incidents.

Skills

Supervisory experience

Communication skills

Coordination of operations

Education

Bachelor's degree

Job description

San Francisco International Airport (SFO) is recruiting for an Airport Duty Manager. This unique and important position is the principal representative of the Airport Director. This position oversees all airport activities and as directed, is responsible for the coordination of all airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. Desired candidate will have two years of supervisory experience; excellent oral and written communication skills; ability to conduct press interviews; experience with heavy coordination of airport/airline operations with the responsibility for the over-all management of the operation at a particular airport/station; experience in responding to and coordinating airport emergencies and incidents of all types; possession of CIC certification (100, 200, 300, 400, 700, and 800); and AAE certified.

You are excited about this opportunity because you will:

• Coordinate and manage all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees; direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis; coordinates with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events including evacuation, facility searches, and re-screening.
• Identify potential problems and initiate corrective actions to minimize impact to the traveling public; coordinate resolution of issues with senior management, tenants, government officials, and other airport users; determine work priorities and deadlines; delegate to appropriate airport personnel to accomplish objectives; respond to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport’s mission.
• Conduct briefings with senior staff and shift briefings with all department management to provide critical information to all areas; directs the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders; advise Communications staff during Airport critical events including content of each incident communication.
• Coordinate scheduling, scope of work and safety issues with stakeholders on all construction and maintenance projects to insure minimal operational disruption; monitor all construction activity occurring in “active” terminals to address safety and customer satisfaction concerns; conduct safety spot checks of all Airport facilities; respond, assess, and fix security issues to prevent violations and fines as related to Code of Federal Regulations (CFR) 1540-1542.
• Respond and manage the airport facility including the Emergency Operations Center during emergencies; coordinate support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies; assist SFPD-AB with managing the transient program by actively monitoring facilities, admonishing individuals, signing citizen arrest forms, updating the Airport’s data file, and appearing in Court.
• Represent the Airport Director and Senior Staff during emergencies; serve as the Senior Leader on duty and the Airport media spokesperson during off hours.
• Manage access to Special System Rooms (SSR) and sensitive support areas to prevent any unauthorized access; verify tenant, maintenance, and construction crew credentials, tools, liquids, and materials to ensure compliance with security regulations; manage special events including film shoots, VIP, Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities.
• Monitor and approve the use of common-use equipment including gates, checkpoint equipment, ticket counters, jet bridges, baggage handling systems, and baggage carousels to ensure critical equipment is available during irregular operations or emergencies; monitor the efficiency of security checkpoint lines (line wait compliance), passenger screening equipment, queuing systems, and checked baggage equipment to support the airport’s goals and customer service expectations.
• Manage tarmac delay program to ensure compliance with Federal guidelines by interacting with Federal Aviation Administration (FAA) and airlines to provide alternate gates and/or bus operations; monitor ground transportation traffic flow to ensure sufficient resources for customers and help enforce provider compliance; and monitor AirTrain and BART services to ensure service levels and resolution of outages; monitor the issuance of Notice to Airmen (NOTAMS) to reflect changing airfield conditions and/or hazards to air traffic.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/?classCode=0923&setId=COMMN

Nature of Work: Position requires rotating shifts/days off – encompasses 24 hours/7 days a week shift coverage, including weekends and holidays. Position also requires prolonged standing and walking, and occasional squatting, kneeling, and climbing. Working conditions may necessitate working at sites with noise greater than 90 decibels; may include heights, streets, and roadways.

How to qualify

• Education: Possession of a baccalaureate degree from an accredited college or university AND
• Experience: Five (5) years of professional-level airport/aviation work experience in customer service, facilities, or operations at a medium to large airport AND
• License and Certification: Possession of or ability to obtain a valid California Class C driver’s license prior to employment.

Education Substitution: Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.