Airport Customer Service Agent FT (Delta) - AVL

Unifi Aviation, LLC; Fletcher (NC); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Flight privileges

Weekly pay for hourly employees

Full time starts at 30 hours per week

Paid time off

Medical, Dental and Vision Insurance

401k

Exclusive discounts

Job summary

Unifi Aviation, LLC is hiring for a Full Time, non-exempt Passenger Service Agent to assist travelers from arrival through check-in, boarding and baggage handling. You will provide friendly customer service and resolve inquiries or complaints using a computerized system.

The role requires no prior experience; paid training is provided. You must be at least 18, have a High School diploma or GED, and be able to obtain airport credentials.

Qualifications

• High School diploma or GED required.
• Must be at least 18 years old.
• Must be able to obtain credentials required by airport/state.

Responsibilities

• Assist passengers with a friendly welcome during arrival and check-in, including support for passengers with special needs.
• Handle all aspects of ticketing and check-in using a computerized system, including boarding and baggage service.
• Direct passengers through customs, immigration, and quarantine.
• Assist ramp agents to ensure wheelchairs, strollers, and gate‑checked bags are available for loading and delivery.

Skills

Customer service

Communication

Education

High School diploma or GED

Tools

Ticketing system

Job description

Base Pay Rate: $18.00

Position: Full Time, Non-Exempt

Shift: A.M. shift, P.M. shift

No experience is required. Paid training is provided for all new employees.

Job Summary

Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check‑in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (could change it specific to the state e.g. CA)
• Full time starts at 30 hours per week!
• Paid time off (for full‑time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full‑time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties

• Assist passengers with a friendly welcome, through arrival and check‑in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check‑in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards.
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Physical Requirements

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working Conditions

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.