Airport Customer Experience Specialist — Part Time

American Airlines; Raleigh, Durham (NC, NC); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Travel benefits

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines is hiring a Part Time Customer Service Agent at the Raleigh-Durham International Airport. You will assist passengers with tickets, check-in, boarding, and baggage handling while following union and company guidelines.

The role offers a starting pay of $20.23 per hour, with a benefits package including travel perks, health benefits, wellness programs, and retirement options. Applicants must meet background checks and regulatory requirements.

Qualifications

• High school diploma or GED or international equivalent.
• Bilingual language skills required in some locations.
• Applicable valid driver’s license as required by local authorities.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• Must be authorized to work in the U.S.

Responsibilities

• Issue, reissue and refund passenger tickets.
• Book, ticket and confirm flight reservations.
• Rebook passengers on oversold flights and during irregular operations.
• Perform passenger check-in and passenger seat assignment (except curbside).
• Operate gate reader/scanner and associated duties to include pre-boarding, monitoring carry-on baggage and exit row criteria.
• Make boarding and departure gate announcements.
• Deliver domestic/international flight documents.
• Perform passenger service flight close-out procedures.
• Accept, check and tag passengers’ baggage at counters and activation stations.
• Adhere to government regulations (DOT, FAA, TSA).
• Wear uniforms as required by company policy.

Skills

Customer service

Bilingual

Attention to detail

Education

High school diploma or GED

Tools

Sabre

Job description

American Airlines is hiring a Part Time Customer Service Agent at the Raleigh-Durham International Airport. You will assist passengers with tickets, check-in, boarding, and baggage handling while following union and company guidelines.

The role offers a starting pay of $20.23 per hour, with a benefits package including travel perks, health benefits, wellness programs, and retirement options. Applicants must meet background checks and regulatory requirements.