Airport Concierge

allianceground; Seattle (WA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Flexible schedule

Uniform provided

Job summary

Alliance Ground International in Seattle, WA is seeking a Concierge Coordinator to coordinate limo service for VIP clients, ensuring a seamless airport experience.

You will check-in drivers, ensure punctuality and professional appearance, greet clients, and maintain confidentiality in a fast-paced setting. Prior luxury service experience is preferred; weekend availability is required.

Qualifications

• High School Diploma or equivalent.
• Must have authorization to work in the US and a valid driver’s license.
• Two years’ experience in luxury/VIP services or airport/hospitality.
• Must wear company uniform and meet grooming standards.
• Flexible schedule, including nights, weekends, and holidays.
• Able to stand, walk long periods, and lift up to 70 lbs.
• Strong reading and comprehension of manuals and procedures.
• Excellent written and verbal communication skills.

Responsibilities

• Ensure end-to-end airport experience with total client satisfaction.
• Check-in drivers, ensure on-time arrival and correct location.
• Maintain professional appearance and uniform compliance.
• Greet clients and escort to driver/limo.
• Maintain client confidentiality and privacy.
• Know airport layout to assist clients effectively.
• Collaborate with Director of Airport Butler and report issues.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Ability to work under pressure

Customer service mindset

Flexible schedule

Team collaboration

Education

High School Diploma or equivalent

Tools

Smartphone apps

Computer skills

Job description

Job Description

Overview Airport Butler is a premier meet and greet service provider to clients in approximately twenty-five airports in the United States and Canada. Our clients primarily consist of executives, celebrities, production companies, inexperienced travelers, families, and senior citizens

Airport Butler is seeking service oriented and enthusiastic individuals to join our team as a Concierge Coordinator. As a Coordinator, you will be responsible for coordinating Limo service for our clients. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends.

Responsibilities

• Primary responsibility is to ensure a seamless end-to-end airport experience, ensuring total customer satisfaction
• Check-in drivers, ensure they are on time and at the correct location to meet the client
• Ensure drivers are in complete uniform and are professional in appearance
• Greet the client in a friendly, professional manner and escort them to their driver/limo
• Exhibit utmost confidentiality with clients and client information
• Knowledge of the airport layout to assist clients
• Works closely with and report to the Director of Airport Butler
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Must possess current authorization to work in the US, and a valid driver's license
• Excellent written and communication skills
• Two (2) years' experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience
• Must wear company uniform as outlined and conform to all grooming standards
• Must be flexible in the work schedule to match the demand for services to include nights, weekends, and holidays
• Must be able to stand and walk for long periods of time and lift up to 70 lbs.
• Ability to work under pressure with minimal supervision
• High proficiency in computer and smartphone skills, including smartphone applications
• Ability to read and interpret documents such as operating and procedural manuals
• Excellent written and verbal communication skills
• Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
• Demonstrated ability to solve problems proactively and creatively
• Demonstrated ability to collaborate with other employees to overcome abnormal situations
• High level of cultural awareness
• Excellent internal and external customer service skills to handle all clients' needs, concerns, and accommodation.
• Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service
• Adapt to an ever-changing environment and be resilient
• Multi-lingual is a plus

$25/hr. -$25/hr.

Equal Opportunity

Alliance Ground International is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.