Airport Communications Specialist (Aviation - Civil Service)

City of Dallas; United States; Vor Ort; USD 34.000 - 38.000; Vollzeit

Zusammenfassung

City of Dallas is seeking an Airport Communications Specialist to facilitate coordination between airport users, document critical information, and notify impacted parties to ensure safety and high-quality customer service at Dallas Love Field (DAL). The role requires experience in airport operations or emergency dispatch, strong communication skills, and the ability to work across departments.

Knowledge of FAA regulations and MS Outlook is preferred.

Qualifikationen

• Two years of experience in airport operations, emergency management, emergency dispatch, or related fields.
• Experience with handling public inquiries and coordinating communications in fast-paced environments.
• Familiarity with 14 CFR 139 and 49 CFR 1542 is a plus.

Aufgaben

• Acts as liaison between the airport and stakeholders, handling inquiries and providing information on operations and services.
• Coordinates communications between aviation staff for incidents, events, and requests.
• Maintains records of communications and documents emergency events in logs and incident reports.
• Uses telecommunications devices and information management software to disseminate notifications to stakeholders.
• Completes work orders accurately and timely; supports additional duties as assigned.

Kenntnisse

Customer service

Communication

Emergency operations

Problem solving

Teamwork

MS Outlook

Ausbildung

High School Diploma or GED

Associate degree or higher (equivalencies)

Bachelor’s degree in Aviation/Emergency Management/Communications (preferred)

Tools

MS Office

Jobbeschreibung

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary Job Description Overview As part of the Aviation Public Safety Group, the Airport Communications Specialist (ACS) facilitates coordination between all airport users, documents all critical airport information, and sends notifications to impacted parties to ensure safety, compliance, efficiency, and a high level of customer service for everyone engaged with Dallas Love Field airport (DAL).

Essential Functions

• Acts a liaison between the airport and all stakeholders, including customers, tenants, and internal staff. Answers, responds to, and helps callers with all manner of questions, inquiries, or concerns; provides information for airport operations, services, and other resources; handles and addresses issues from the surrounding community and neighborhoods.
• Facilitates coordination and communication between Department of Aviation staff for all incidents, events, and requests.
• Keeps, maintains, and tracks records for all communications; ensures all situations are documented and reported to ensure proper and safe handling and resolution.
• Effectively uses communications technology and systems to send messages to airport stakeholders.
• Inputs and submits various work orders; ensures accuracy of information entered so work orders are completed in a timely and efficient manner.
• Responds effectively to alerts and emergency situations; uses communication technology to ensure all necessary parties and agencies are notified; effectively coordinates communications and information sharing to mitigate the effect of a situation on airport operations; documents emergency events in logs and incidents reports.
• Performs all other work as needed or assigned.

Knowledge, Skills and Abilities

• Knowledge of airport regulations, policies, and procedures, particularly 14 CFR 139 and 49 CFR 1542.
• Knowledge of general business management concepts.
• Knowledge of customer service care practices and principles.
• Knowledge of airport and airline operations.
• Strong professional character traits are required. These include active listening, proactivity / initiative, ownership of tasks, responsibility, good judgment, organization, teamwork, personal growth, empathy, and the desire to always improve through training and feedback.
• Ability to communicate with various individuals from diverse backgrounds.
• Ability to use various equipment and technology, including telecommunication devices, PA system, computers, phones, and information management software.
• Excellent written, oral, and interpersonal communication skills.
• Ability to establish and maintain strong and effective relationships.
• Ability to handle and communicate emergency situations with calmness, professionalism, and skill.
• Ability to keep confidential information private and follow all applicable laws regarding sensitive security information (SSI).
• Ability to type at least 40 words per minute.
• Ability to work in a "closed room" environment.
• Ability to tolerate long periods of sitting or standing.
• Ability to work all shifts, including some overtime.
• Ability to work individually and as part of team.
• Ability to pass a criminal background check and obtain and maintain federally mandated security clearances where required.
• Proficient in MS Outlook.

Experience

Two (2) years of experience working in airport operations, emergency management, emergency dispatch, communication centers, tactical operations centers, or airline operations.

Education

High School Diploma or GED.

License

Valid and current Driver’s License.

Equivalencies

Associate degree (or higher) in any field plus one (1) year of the required experience will meet the education and experience requirements. Bachelor’s degree (or higher) in Aviation, Emergency Management or Communications will meet the education and experience requirements.

Preferred Qualifications

• Trade certifications in airport operations and airport management, such as ACE or CM from AAAE, or USAP from ACI.
• Trade certifications in emergency dispatch from APCO, NENA, IAED, or similar.
• TCOLE certification for telecommunications officers.
• Ability to speak Spanish or any other foreign language.
• Proficient in MS Office suite.
• Completion of NIMS IS-100, IS-200, IS-700, and IS-800.

Salary Range

Salary Range $24.39 - $27.71 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.

Questions? Contact our recruiting departments: Civil Service - [e-mail] Talent - Acquisition [e-mail]