Airport Agent - Ramp and Customer Service

Envoy Air Inc; Medford (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a fast-growing airline committed to outstanding service and employee development. This role offers the chance to work in a dynamic environment where you will guide aircraft, assist passengers, and ensure seamless operations. Enjoy amazing flight privileges and comprehensive benefits while being part of a dedicated team. If you thrive in a fast-paced setting and have a passion for the airline industry, this opportunity is for you!

Benefits

Employee Flight Privileges

Training and Development Programs

Comprehensive Health Benefits

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Valid driver's license required; must be authorized to work in the US.

Responsibilities

• Guide aircraft on the taxiway and ensure safe departures.
• Load and unload baggage, ensuring timely transfers.
• Use software for ticketing and rebooking itineraries.

Skills

Customer Service

Communication Skills

Ability to Lift Heavy Items

Flexibility to Work Shifts

Education

High School Diploma or GED

Tools

Reservation/Ticketing Software

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best in aviation at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

NEW PAY RATE - $16.56/hr.

HIRING IMMEDIATELY & FREE FLIGHTS!

Responsibilities

How will you make an impact?

Responsibilities:

• Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on time.
• Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or connecting flights.
• Collaborate with the internal team to ensure a safe and on-time departure.
• May clean the interior of the aircraft, clean and service aircraft lavatories.
• Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees.
• Inform passengers about their trips and belongings, ensuring effective communication.
• Collaborate with the team to ensure passenger information is processed accurately and flights depart on time.
• Address passenger issues related to flight interruptions in a timely and friendly manner, in accordance with company policies.
• May work in the Baggage Service Office to track baggage location and handle passenger questions.

Qualifications

Who are we looking for?

Requirements:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended REAL ID-compliant state driver’s license (some restrictions may apply)

• Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Flexible to work additional hours with short notice when necessary
• Ability to carry, bend, lift, and turn with bags and items weighing up to 75 lbs.
• Willingness to work outdoors in variable weather conditions
• Enjoy working under deadlines and have an interest in the airline industry
• Ability to communicate clearly, politely, and friendly
• Fluent in reading, writing, speaking, and understanding English

• Authorized to work in the United States without sponsorship

Please note: The description provides a brief overview of the position and is not an exhaustive list of all responsibilities, duties, expectations, and skills. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. Founded in 1998 following the merger of several smaller regional carriers, Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, Instagram @EnvoyAirCareers, and Facebook Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

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