Airline Ramp Manager, Frontier Airlines, RDU

Trego-Dugan Aviation Inc; Morrisville (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Ramp Manager in Morrisville, NC to direct supervisory personnel within Ramp Services, oversee staffing, monitor discipline, and ensure customer satisfaction while maintaining security protocols. The role requires 2–5 years of ramp supervisory experience and strong leadership and communication skills.

The position demands coordination with TSA and air carriers, training of Ground Operations Agents, and management of equipment and safety procedures, including

Qualifications

• 2–5 years of airline ramp management/supervisor experience.
• Excellent interpersonal and written/oral communication skills.
• Familiarity with computers and security procedures.

Responsibilities

• Plans, directs, and participates in Ramp/Ground Service operations for contracted flights.
• Directs and trains Ground Operations Agents; maintains training records.
• Ensures compliance with FAA/TSA regulations; coordinates with TSA and air carriers.
• Prepares verbal and written reports on ground service activities.
• Handle billing-related duties and ensure shift coverage, including weekends.

Skills

Reading & interpretation

Written reports

Public speaking

Problem solving

Decision making

Instructions comprehension

Lifting capacity

Licensing knowledge

Shift coverage

Time management

Education

College degree

Tools

PC skills

Job description

Full Time Management Morrisville, NC, US

Must have 2-5 years of airline ramp management/supervisor experience to be considered.

GENERAL PURPOSE OF JOB:

The work of the Ramp Manager includes directing supervisory personnel within assigned functional areas which is Ramp Services; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first-level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

RequiredSkills:

• Abilitytoread,analyze,andinterpretTrego-DuganEmployeeHandbook,generalbusinessperiodicals,professional journals, technical procedures, or governmental regulations, airline policy and procedures manuals.
• Abilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,or governmental regulations.
• Abilitytowritereports,businesscorrespondence,andproceduremanuals.
• Abilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsormanagers,clients,andcustomers.
• Abilitytodefineproblems,collectdata,establishfacts,anddrawvalidconclusions.
• Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform.
• Abilitytolift70lbs.
• Abilitytooperateequipmentandholdnecessarylicensing(ifapplicable).
• Abilitytoperformspecificresponsibilitiesrelatedtoyourshift.
• Reportstoworkonaregularandtimelybasis.

REQUIRED EXPERIENCE

Twotofiveyears of previousmanagement/specialistsupervisoryexperienceinrampserviceduties.Independentjudgment and decision makingskills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computersoftwarehelpful.Airlinerampservicesexperience.Collegedegreeorequivalentexperience.Abilitytoread,write, fluentlyspeak, and understand the English language.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans, organizes, directs, and participates in the Ramp/Ground Service operations for both contracted commercial flights and charter aircraft. Ramp operations include security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
• Directs and trains assigned Ground Operations Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. Maintains required training records.
• Implementsdepartmental policy asdirectedfor Ramp/Ground Serviceoperations.Advises the Lead Agents onpolicy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates GroundOperation/Ramp Service activitieswithaircarrierpersonnel,stationmanagers,and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars andportable stairsinandaround aircraft.Ensuresgroundequipment ismaintained ingood workingorderat all times.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airlinecorporaterulesandregulations,directivesandprocedures.Implementsnecessarychangesinoperations asdirected. Attends regular and as-needed meetings.
• Maintainsemergencychecklistsandsupplies.
• Preparesandsubmitsverbal andwrittenreportsrelatedtogroundserviceactivities and GroundOperation Agentsas required.
• Handlesotherbusiness-relatedresponsibilitiesinvolvingbilling,correcting/updatingpaymentdata, collecting payments, cash handling, ordering supplies and other similar duties.
• MUSTBEAVAILABLETO WORKVARIOUSSHIFTSINCLUDINGSWINGANDGRAVEYARDSHIFTSPLUSWEEKENDSANDHOLIDAYS

COMPETENCY/BEHAVIORALREQUIREMENTS:

• DirectandparticipateintheworkofdailyGroundOperations/RampServiceactivities;
• Preparetimelywrittenandverbalreports,trainingdemonstrations,etc.;
• Followoralandwritteninstructions;
• Communicateeffectivelybothverballyandinwriting;
• Dealeffectivelyandcourteouslywithco-workersandcustomers;
• Exercisesound,independentjudgment;
• Analyzesituationsandproblemswitharesults-orientedfocus;
• Resolveconflicteffectively;
• Identifyandevaluatesolutions,andeffectivelyimplementdeterminedaction;
• Approachproblem-solvingcreativelyandwithateamorientation;
• Present an overall professional image;
• Performtheessentialfunctionsofthejobwithoutposingathreattothehealthandsafetyofothers;
• Modelandpromoteacceptanceandrespectfordifferencesamongemployees;
• Performeffectivelyasamemberoftheteam incarryingoutboththeTDAstatedmissionandphilosophy andthe TDA. client’s goals and objectives.
• Bepleasantwithothersonthejobanddisplayagood-natured,cooperativeattitude
• Bereliable,responsible,anddependable,andfulfillobligations.
• Attentionto Detail
• Maintaincomposure,keepemotionsincheck,control anger, andavoidaggressivebehavioreveninvery difficult situations
• Acceptcriticismanddealcalmly andeffectively with high stresssituations, beopentochange(positiveornegative) and to considerable variety in the workplace
• Willingnesstotakeonresponsibilitiesandchallenges
• Besensitivetoothers'needsandfeelingsandbeunderstandingandhelpfulonthejob
• Develop one's own ways of doing things, abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
• Bepersistentinthefaceofobstacles

PHYSICAL DEMANDS:

Mustbeabletocarry a 70-poundsuitcasefromthefloor, carry a 70-poundsuitcaseinfrontofyouwithboth hands for a distance; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.Must have sufficient vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT:

Works both indoors and outdoors with exposure to extreme weather conditions as well asdust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education, Experience and Training: Requires 2-5 years of experience in the aviation industry. At least 6 months of the experience must be equivalent to an Airline Service Agent including Ramp Services support. Must receive initial/ advanced Ramp Services training required by the individual airlines within the probationary period. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services.

Licensing/Certification: Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period.

Miscellaneous Requirements: Must have a strong working knowledge of the Microsoft suite and proficient with computers. Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts, including evenings and weekends.

Subject to emergency call-in.