Airline Customer Service Supervisor in DFW Airport

Hallmark Aviation Services; Boston (MA); Hybride; USD 163 000 - 203 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Résumé du poste

WilmerHale is a leading international law firm hiring a Manager, Lateral Recruitment to oversee domestic non-partner attorney onboarding across US offices. You will shape hiring strategies, manage searches, and ensure an exceptional candidate experience, working with the Legal Recruitment and Legal Personnel & Development teams.

The role requires at least five years in law-firm recruiting, a bachelor’s degree, and the ability to collaborate with partners and departments to deliver high-quality

Qualifications

• Five years of recruiting experience in law firms.
• J.D. with at least 3 years as a practicing lawyer at a large law firm will be considered.
• Bachelor’s degree required.
• Experience with applicant tracking systems (LawCruit preferred).

Responsabilités

• Manages the start-to-end recruitment process for lateral attorney recruitment.
• Maintains recruitment records and metrics, including agency spending.
• Partners with Director, Legal Recruitment to deliver quality hires.
• Coordinates direct outreach via LinkedIn, social media and job boards.
• Coordinates with search firms and communicates hiring needs.
• Liaises with internal firm functions to ensure onboarding.
• Reviews resumes, coordinates interviews, assesses evaluations, negotiates offers.
• Collaborates with departments to manage orientation and onboarding.
• Supports hiring lawyers through conflicts, due diligence, and related processes.
• Supervises recruiting team members, sets objectives, and mentors.

Connaissances

Strong communication

Attention to detail

Client service

Multitasking

Formation

Bachelor's degree

Outils

LawCruit

Description du poste

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

About the Role

Responsible for the management and execution of all non-partner lateral attorney hiring across the firm’s US offices. This role will develop hiring strategies and manage searches in support of the Firm's strategic growth goals, all while delivering an exceptional candidate experience. The Manager, Lateral Recruitment should work collaboratively in achieving the firm's and Legal Personnel and Development Department’s goals and objectives, with primary responsibility of domestic non-partner attorney hiring.

Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high ‑ quality service. Fosters and reinforces a positive, solution ‑ oriented (‘can ‑ do’) approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in ‑ person interactions.

What You Will Be Doing

• Manages and drives the start-to-end recruitment process and recruitment lifecycle for lateral attorney recruitment
• Maintains, monitors and tracks recruitment records and metrics, including tracking lateral submission sources and overall agency spending
• Partners with the Director, Legal Recruitment, to build excellent relationships and deliver quality hires under the direction of firm leadership, hiring partners, department leaders and sponsoring partners
• Utilizes databases to market map prospective recruits and coordinate direct outreach through LinkedIn, social media and job boards
• Coordinates with search firms and communicates hiring needs as needed
• Liaises with internal firm functions to ensure a seamless onboarding experience
• Manages the lateral hiring process including reviewing candidate resumes, coordinating interview schedules (with local support), assessing evaluations, and negotiating offers
• Collaborates with Legal Personnel, Professional Development department and other stakeholders to develop and manage orientation and onboarding and integration program for lateral hires.
• Serves as a resource to lawyers throughout their hiring and due diligence process (conflicts process, background checks etc.)
• Co-supervises members of the recruiting team to include objective setting, task delegation, coaching, mentoring and performance management

Required Skills

What You Will Bring to This Position

• Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
• Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
• Strong communication skills, with a focus on attention to detail, client service and responsiveness
• Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
• Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Required Experience

• A minimum of five years of recruiting experience related law firms. Candidates without legal recruiting/talent management experience will be considered if they have a J.D. and at least 3 years of experience as a practicing lawyer at a large law firm.

Education:

Bachelor’s degree required.

Why Join Us?

• A values‑driven firm that fosters collaboration and respect
• The hiring range for this position is $163,000 - $203,000 annually, with final compensation based on experience, qualifications and internal equity.
• This position is eligible for a Hybrid Schedule
• Medical, dental, and vision insurance
• 401(k) with company match and profit-sharing options
• Paid time off and holidays

Our Commitment

Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.

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This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

Qualifications:

What You Will Bring to This Position

• Experience working within all legal compliance requirements related to hiring, and experience executing inclusion and opportunity strategies
• Working knowledge of applicant tracking systems, LawCruit preferred but other systems helpful
• Strong communication skills, with a focus on attention to detail, client service and responsiveness
• Ability to work in a fast-paced environment, coordinating multiple projects/initiatives simultaneously while meeting deadlines and business objectives
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
• Remains open to technological change as generative AI becomes more integrated into the firm’s practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.