Airline Customer Service Supervisor

Wearegat; Sacramento (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Supervisor to oversee airline operations. This role involves ensuring compliance with safety standards, managing personnel, and coordinating with various departments. The ideal candidate will have a strong background in airline customer service and supervisory experience. Join a forward-thinking team that values diversity and inclusion, and be part of an exciting environment where your contributions will make a significant impact on the efficiency and safety of airline operations. This is a fantastic opportunity for those passionate about aviation and customer service.

Qualifications

• Strong understanding of airline customer service and airport ground handling.
• Proven supervisory experience in a business environment.
• Ability to operate electronic devices and manage resources effectively.

Responsibilities

• Supervise airline customer service operations and ensure compliance.
• Monitor ground support equipment and report discrepancies.
• Coordinate staffing needs and ensure adherence to safety policies.

Skills

Airline Customer Service

Airport Ground Handling

Microsoft Word

Microsoft Excel

Supervisory Experience

Operational Planning

Resource Management

GSE Maintenance Knowledge

Commercial Aviation Knowledge

Basic Computer Literacy

Education

High School Diploma or GED

Tools

Electronic Devices

Job description

CASMF - B6, 6900 Airport Blvd., Sacramento, California, United States of America

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification: Variable Hour, Non-Exempt

Job Summary:

The Customer Service Supervisor is responsible for supervising all functions of airline customer service operations. This includes, but is not limited to: auditing flight paperwork to ensure compliance, completing personnel evaluations for leads and trainers, coordinating proper handling of OJIs including medical attention and reporting, ensuring safety policies and procedures are followed, attending safety and team meetings, managing personnel coverage, and serving as a liaison with airline customers and airport authorities.

Job Responsibilities:

1. Monitor and ensure the safe and efficient operation of all airline ground support equipment.
2. Report any discrepancies in functional or mechanical aspects of ground support equipment.
3. Coordinate with carriers to ensure cargo and baggage services meet their schedules.
4. Maintain equipment in safe and operational condition.
5. Collaborate with other supervisors and managers across departments.
6. Determine staffing needs and ensure disciplinary procedures are fair and timely.
7. Adhere to attendance and punctuality standards.
8. Perform under pressure within fixed time constraints.
9. Read and interpret aircraft weight, balance instructions, hazardous materials labels, loading manifests, and baggage routing tags.
10. Comply with all relevant federal, state, municipal, airport authority, and carrier rules and regulations.
11. Brief crews before flights on their roles and flight procedures.
12. Perform other duties as assigned.

Requirements:

• Strong understanding of Airline Customer Service.
• Experience in Airport Ground Handling.
• Computer proficiency (minimum 6 months) with Microsoft Word and Excel.
• Ability to operate electronic devices such as phones, computers, fax machines, printers, and timeclocks.
• Proven supervisory experience in a business environment.
• Experience in operational planning and resource management.
• Knowledge of GSE maintenance issues.
• Understanding of commercial aviation issues.
• High School diploma or GED.
• Minimum age of 18 years.
• Ability to process information efficiently.
• Valid Driver's License.
• Fluent in English (reading, writing, speaking).
• Basic computer literacy.
• Previous ramp or airline experience preferred.
• Completion of all required training and certifications.
• Ability to pass FBI fingerprint background check.

Physical Requirements:

• Physically capable of standing, lifting, bending, pushing, and pulling for extended periods.
• Repetitively lift up to 70 pounds in confined spaces.
• Work outdoors in various weather conditions with exposure to loud noises.

Working Hours:

• Flexible to work variable shifts, including weekends and holidays.
• Extended hours on short notice during non-routine operations.

GAT Airline Ground Support is an equal opportunity employer, committed to diversity and inclusion. We are a drug-free workplace, conducting random drug tests. Employment is contingent upon a clean driving record, a 10-year criminal background check, and proof of high school or GED completion.