Airline Customer Service Representative at AUS Airport - $21 /hr

Hallmark Aviation Services; Austin (TX); Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

Paid Training

Medical benefits (Full-Time Employees)

Dental

Vision

401k

Amazon Incentives

Refer-a-friend program

Paid Parking

Advancement opportunities

Dynamic workplace

Job summary

Hallmark Aviation Services is seeking an Airline Customer Service Representative at Austin-Bergstrom International Airport (AUS). This part-time role offers $21/hr, training, and opportunities to interact with high-profile passengers while rotating through check-in, lobby, gates, and arrivals.

Candidates must be 18+, a high school graduate or GED, and able to stand for long periods. English proficiency required; other languages are a plus.

Qualifications

• Must be able to assist customers at the airport with professionalism and courtesy.
• Excellent communication and interpersonal skills are required.
• Able to multi-task in a dynamic airport environment.

Responsibilities

• Assist airline customers at the check-in counter, lobby, departure gate, customs and arrivals.
• Interact with passengers and airline staff to ensure smooth operations and on-time performance.
• Coordinate with port authorities and airline personnel to maintain safety and service standards.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Problem solving

Teamwork

Flexible availability

Education

High school diploma or GED

Job description

Airline Customer Service Representative at AUS Airport - $21 /hr

Tracking Code AUS CSA 2026 Job Description

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Austin-Bergstrom International Airport (AUS). We cater to a distinctive clientele.

We offer part-time positions. Spanish Speaking a plus!

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits (Full-Time Employees)
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives
• Refer-a-friend program

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scenes workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Able to stand, bend, squat, reach, grasp and pick up items. Occasional lifting of 23 kg; 32 kg with assistance.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Reading & comprehension of reference materials, instructions, policies & procedures
• Computer savvy
• Background Check, Fingerprinting required
• DRUG SCREENING REQUIRED AT TIME OF HIRE

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Location: Austin, Texas, United States

Position Type: Part-Time

Required Training

Required to study and successfully complete mandatory training modules

Shift

TBD. Must have flexible availability and reliable transportation

Schedule [i.e. M/T/W/F/Sun or TBA]

Daily Operation, will be required to work 5 days

Language

Salary/Benefits

$21/hr

• Voluntary Dental
• Vision
• 401k
• Paid Parking