Airline Catering General Manager – Ops & Growth

Ladders; Newark (NJ); On-site; USD 215,000 - 220,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, and vision plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Job summary

Ladders in Newark is seeking a General Manager to lead airline catering operations with a focus on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross‑functional stakeholders to improve accountability, service delivery, and operational consistency.

The role offers scope to influence scale and customer outcomes within a Food & Beverages environment, with a strong emphasis on budgeting, leadership

Qualifications

• Bachelor’s degree in business administration or related field required.
• 15 years of management experience in in-flight catering or food manufacturing environment required.
• Proven track record as a General Manager in airline catering required.
• Experience managing financials with responsibility for operational budgets required.
• Strong customer service and account management experience required.

Responsibilities

• Manage all aspects of airline catering units with accountability for performance and profitability.
• Foster and maintain strong relationships with customers for improved service delivery.
• Ensure accurate budget creation and maintenance, aligned with operational goals.
• Adapt operations to fit the local business environment and culture effectively.
• Lead and mentor management teams to enhance employee skills and performance.

Skills

Leadership

Budget management

Operations management

Customer service

Account management

Strategic planning

Education

Bachelor's degree in business administration or related field

Job description

Ladders in Newark is seeking a General Manager to lead airline catering operations with a focus on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross‑functional stakeholders to improve accountability, service delivery, and operational consistency.

The role offers scope to influence scale and customer outcomes within a Food & Beverages environment, with a strong emphasis on budgeting, leadership