Aircraft Technical Support Representative

Honda Aircraft Company; Greensboro (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Honda Aircraft Company in Greensboro, NC is seeking a senior technical support specialist to provide aircraft technical assistance and guidance to customers and service facilities. You will serve as a Subject Matter Expert, coordinate continued airworthiness updates, and maintain critical databases for tracking field issues.

The role requires deep knowledge of FAR parts 145, 91, and 135, plus electrical, avionic, and mechanical systems.

Qualifications

• Associate’s degree (aviation related) preferred.
• High School diploma or equivalent required.
• Airframe & Powerplant license strongly preferred.
• 10+ years’ experience in the aviation/aerospace industry.
• Experience with Federal Aircraft Regulation Part 145 repair station requirements.
• Technical knowledge in repair inspection methods and repair development in both composite and metal structures.
• Understanding of operations under Federal Aircraft Regulation Parts 91 and 135.
• Familiarity with EASA and Civil Aviation Authority requirements.
• Ability to read and understand technical documents (drawings, diagrams, OCIs, reports).
• Technical knowledge in aircraft electrical and avionic systems
• Technical knowledge in aircraft mechanical systems

Responsibilities

• Serves as technical support subject matter expert.
• Works directly with Honda Aircraft customers and service facilities regarding technical support.
• Maintains the customer database for accurate tracking of all field issues identified and resolved.
• Maintains the reporting database to ensure all requirements are met in accordance with Title 14 CFR Part 21.3.
• Coordinates instructions for Continued Airworthiness updates based on customer feedback.

Skills

Aircraft systems knowledge

A&P license

Technical documentation

FAR compliance

Electrical & avionic systems

Mechanical systems

Education

Associate’s degree in aviation related field

High School diploma

Job description

This position provides aircraft technical assistance and guidance to Honda Aircraft customers and service facilities.

Key Accountabilities

• Serves as technical support subject matter expert.
• Works directly with Honda Aircraft customers and service facilities regarding technical support.
• Maintains the customer database for accurate tracking of all field issues identified and resolved.
• Maintains the reporting database to ensure all requirements are met in accordance with Title 14 Code of Federal Regulation Part 21.3.
• Coordinates instructions for Continued Airworthiness updates based on customer feedback.

Qualifications, Experience and Skills

• Associate’s degree in aviation related field strongly preferred.
• High School diploma or equivalent required.
• Airframe & Powerplant license is strongly preferred
• 10+ years’ experience in the aviation/aerospace industry.
• Experience with Federal Aircraft Regulation Part 145 repair station requirements.
• Technical knowledge in repair inspection methods and repair development in both composite and metal structures.
• Understanding of operations under Federal Aircraft Regulation Parts 91 and 135.
• Familiarity with European Union Aviation Safety Agency and Civil Aviation Authority requirements.
• Ability to read and understand technical documents. (engineering drawings, wire diagrams, logic trees, Instructions for Continued Airworthiness, Engineering reports)
• Technical knowledge in aircraft electrical and avionic systems
• Technical knowledge in aircraft mechanical systems

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to work in a fast-paced environment