Air Traffic Manager - Bend, OR (BDN) New Tower Commissioning 1

Serco; Redmond (OR); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Housing stipend

Relocation allowance

Complexity Pay

Commuter benefits negotiable

Job summary

Serco Inc. in Bend, Oregon, seeks an Air Traffic Manager to lead startup and ongoing operations of a new Federal Contract Tower, coordinating with FAA and airport partners during early phases. You will shape staffing, training, and procedures to establish a safe, compliant operational culture.

The role requires extensive ATC expertise, supervisory background, and a CTO rating, with U.S. citizenship and pre-employment clearances. Serco supports professional development and safety excellence.

Qualifications

• US Citizenship required
• An FAA Second Class Medical Certificate required
• Minimum 5 years’ experience as an air traffic controller with at least 3 years supervisory experience preferred
• CTO rating and 6 months of practical experience per 14 CFR Part 65.39 required (Credential with Tower Rating accepted)
• Eligibility to work for Serco under Federal Immigration Laws

Responsibilities

• Supervise air traffic control tower personnel
• Support facility readiness and transition activities for a new FCT
• Manage controller training requirements and certification progress
• Manage quality and safety programs
• Complete and submit recurring reports
• Complete/support compliance verification audits
• Review facility directives for compliance
• Collaborate with FAA management, airport personnel and the public
• Foster a strong safety culture and professional team environment
• Provide on-the-job training instructor duties as required

Skills

ATC management

Supervisory experience

Staffing planning

Safety culture

Decision-making

Education

CTO rating

FAA Second Class Medical Certificate

Job description

Position Description & Qualifications

Are you an Air Traffic Controller seeking a management position and the opportunity to be part of something new? Serco has an exciting leadership opportunity in Bend, OR, supporting the launch and operation of a new Federal Contract Tower (FCT). This position offers a unique chance to help establish, lead, and shape operations at a newly commissioned tower facility, working closely with FAA stakeholders, airport management, and Serco leadership during the startup and initial operational phases. Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. Managers rely on experience, judgment, and leadership to plan, organize, and accomplish operational goals. A high degree of initiative, flexibility, and sound decision‑making is expected. At Bend, this role includes the added responsibility of helping bring a new tower facility online, supporting staffing, training, procedural compliance, and the establishment of a strong safety and performance culture from day one.

Position Description & Qualifications

Are you an Air Traffic Controller seeking a management position and the opportunity to be part of something new? Serco has an exciting leadership opportunity in Bend, OR, supporting the launch and operation of a new Federal Contract Tower (FCT). This position offers a unique chance to help establish, lead, and shape operations at a newly commissioned tower facility, working closely with FAA stakeholders, airport management, and Serco leadership during the startup and initial operational phases. Serco is one of the largest non-government Air Navigation Service Providers (ANSP) in the world. We deliver air traffic control (ATC) services for small and medium regional airports as well as the largest commercial air hub on the globe. Serco is also the only commercial ANSP to provide all the three ATC disciplines: Terminal Tower, Terminal Approach Control, and Enroute Center. No wonder we are one of the largest non-government employers of Air Traffic Controllers in the world! Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. Managers rely on experience, judgment, and leadership to plan, organize, and accomplish operational goals. A high degree of initiative, flexibility, and sound decision‑making is expected. At Bend, this role includes the added responsibility of helping bring a new tower facility online, supporting staffing, training, procedural compliance, and the establishment of a strong safety and performance culture from day one.

You may qualify for additional incentives dependent on location:

• Sign-on bonus of up to $10,000 or optional paid time off allowance
• Housing stipend
• Relocation allowance
• Complexity Pay
• Commuter benefits negotiable

As An Air Traffic Manager, You Can Expect To

• Report to the Area Manager
• Supervise air traffic control tower personnel
• Support facility readiness and transition activities for a new FCT
• Manage controller training requirements and certification progress
• Manage quality and safety programs
• Complete and submit recurring reports
• Complete/support compliance verification audits
• Review facility directives and procedures for compliance and adherence
• Collaborate with the public, airport personnel and FAA management
• Foster a strong safety culture and professional team environment

As a member of the Air Traffic Control team, you can expect to:

• Answer radio calls from arriving/departing aircraft
• Issue landing/takeoff instructions
• Issue information such as runway usage, wind velocity/direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity
• Issue air traffic clearances
• Perform critical weather observations as a Limited Aviation Weather Reporting Station (LAWRS) observer, and to disseminate timely weather information to pilots, other air traffic control facilities and other users of the National Airspace System.
• Transfer and receive control of aircraft
• Operate equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment, etc.
• Alert Aircraft Rescue Fire Fighters and other first responders to aircraft experiencing emergency situations
• Coordinate with and issue instructions to airport vehicles/personnel
• Maintain and disseminate records of daily operations
• Perform on-the-job training instructor duties as required

Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace.

Requirements To Join The Team

• US Citizenship
• An FAA Second Class Medical Certificate
• Minimum 5 years’ experience as an air traffic controller with a minimum of 3 years of supervisory experience preferred.
• A Control Tower Operator (CTO) rating or a Credential with a Tower Rating and 6 months of practical experience in accordance with 14 CFR Part 65.39. Note: For Air Traffic Control Specialist (ATCS) who have held a Credential with a Tower Rating, the FAA recognizes they have met the knowledge requirements listed in 14 CFR 65.35 and the experience requirements listed in 14 CFR 65.39
• Eligibility to work for Serco under Federal Immigration Laws
• Verification of education and employment references from previous employers including the release of drug and alcohol records
• Passing a pre-employment drug screenReceiving an FAA Security clearance (interim and final suitability)
• Proof of identity and eligibility to work in the United States
• Excellent organizational skills

At Serco, professional development is a top priority. We are committed to supporting our leaders and controllers as they grow and succeed.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of our end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well‑being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.

Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.