Air operations Agent

Maersk; Elk Grove Village (IL); Presencial; USD 60.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Descripción de la vacante

Maersk Logistics & Services USA, Inc. seeks a front-line Air Operations representative in North America to manage customer relationships and deliver best-in-class service. You will coordinate with warehouses, commercial teams, product, and global service centres to ensure end-to-end shipment execution and proactive issue resolution.

The role emphasizes proactive communication, strong problem-solving, and collaboration to grow business and uphold Maersk’s service standards.

Formación

• High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred

Responsabilidades

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
• Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
• Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed.
• Business growth: Identify and execute upselling opportunities; drive value through the network.
• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
• Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.

Conocimientos

Customer centricity

Composure

Problem solving

Excellent communicator

Interpersonal skills

MS Office proficiency

English proficiency

Airfreight process knowledge

Educación

High School Diploma or equivalent

Bachelor’s Degree in related business area

CargoWise experience

Herramientas

CargoWise

Descripción del empleo

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

Primary and front-line representation of Air Operations and Services in North America to external customers and internal stakeholders.

Deliver a superior experience to our customers and work proactively in identifying issues and mitigating them. Ensure issues are raised are resolved quickly and proactively and well communicated to our customers and network.

Closely collaborate with other teams within and across the Areas, Region and Global Network. Act as the first point of contact for Operations and Services, actively building strong relationships with customers.

Key Responsibilities

• Customer Relationship: Point of contact for customers and act as an advocate for the customer internally; actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Customer Experience: Proactively serve the customer to achieve best-in-class customer service.
• Process Execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
• Standard Adherence: Adhere to processes in line with the agreed standards, customer specific IOP’s, and respective KPI’s. Ensure all compliance matters are followed.
• Business growth: Identify and execute upselling opportunities; drive value through the network.
• Proactive Communication: Communicate with all stakeholders in a proactive and professional manner in all matters.
• Internal Stakeholder Focus: Interact with Warehouses, Commercial, Product, and Global Service Centres, as required.
• Support Processes of other functional groups as necessary, including Revenue Management, Compliance, Claims, Implementation, and systems testing.

• Complete Any Other Duties as assigned by direct leader as needed to support the business.

Required Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree in related business area is preferred
• 1-2 years of experience with Airfreight process knowledge
• Customer centricity
• Composure
• Perseverant & action oriented
• Collaborative
• Problem solving
• Excellent communicator
• Operational system knowledge
• Interpersonal skills
• English language proficiency (written and spoken)
• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)
• CargoWise experience preferred

Preferred Skills

• Knowledge of IATA regulations and airline cargo procedures.
• Experience with U.S. Customs and Border Protection (CBP) and AES/EEI filing requirements.
• Knowledge of Export Administration Regulations (EAR) and export compliance procedures.
• Experience with TSA air cargo security requirements.
• Customer service and problem-solving skills.
• Strong attention to detail and accuracy in documentation.
• Ability to work independently and as part of a team.
• Ability to prioritize shipments based on airline cut-offs, customer requirements, and operational deadlines.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$60,000.00 - $63,000.00 plus incentive*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].