Air & Ocean Import coordinator

Freight Appointments; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Freight Appointments in Chicago seeks an experienced Air & Ocean Import Operator to manage international import shipments from arrival through final delivery, using CargoWise to ensure timely processing and regulatory compliance.

You will coordinate with overseas agents, airlines, and customs brokers, arrange customs clearance and inland transport, track shipments, resolve issues, and provide proactive updates to customers.

Qualifications

• 2–5 years of air and ocean import freight forwarding experience.
• Strong knowledge of import documentation and customs processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple shipments in a fast-paced environment.

Responsibilities

• Manage air and ocean import shipments from pre-alert to final delivery.
• Process shipment documentation and maintain accurate CargoWise files.
• Coordinate with overseas agents, airlines, steamship lines, truckers, warehouses, customs brokers, and customers.
• Arrange customs clearance and inland transportation.
• Track shipments, resolve issues, and provide proactive customer updates.
• Audit costs, process billing, and close files accurately.

Skills

Air & Ocean Import

Communication

Organizational skills

Problem-solving

Multitasking

Tools

CargoWise

Job description

We are seeking an experienced Air & Ocean Import Operator to manage international import shipments from arrival through final delivery. The ideal candidate will handle full A–Z import operations using CargoWise, ensuring timely shipment processing, regulatory compliance, and excellent customer service.

Key Responsibilities

Manage air and ocean import shipments from pre-alert to final delivery.

Process shipment documentation and maintain accurate CargoWise files.

Coordinate with overseas agents, airlines, steamship lines, truckers, warehouses, customs brokers, and customers.

Arrange customs clearance and inland transportation.

Track shipments, resolve issues, and provide proactive customer updates.

Audit costs, process billing, and close files accurately.

Qualifications

• 2–5 years of air and ocean import freight forwarding experience.
• Strong knowledge of import documentation and customs processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple shipments in a fast-paced environment.
• This position offers the opportunity to join a growing logistics team where attention to detail, customer service, and operational excellence are key to success.