Air communication Specialist

Sentara Health; Massachusetts; On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Job summary

Sentara Norfolk General Hospital is hiring an Air Communications Specialist 2 for the Nightingale helicopter. This role processes communications using radiotelephone and dispatch systems for Nightingale Regional Air Ambulance missions, with rotating shifts and responsibilities that include documentation and Transfer Center support.

Experience in public safety dispatch or customer service is preferred, with FCC guidance followed.

Qualifications

• Public safety dispatch experience preferred.
• Customer service or call center experience may substitute.
• Familiarity with FCC regulations for dispatch operations is a plus.

Responsibilities

• Receive, process and transmit communications using radiotelephone and dispatch equipment.
• Maintain records and documentation for transport requests and regulatory requirements.
• Assist Transfer Center staff as directed and support Nightingale operations.

Skills

Public safety dispatch

Call center experience

Customer service

Job description

City/State

Norfolk, VA

Work Shift

Rotating

Overview:

Sentara Norfolk General Hospital is hiring an Air Communications Specialist 2 for the Nightingale helicopter.

This is a Flexi/rotating shift position.

The Air Communications Specialist receives, processes and transmits communications using radiotelephone and computer aided dispatching equipment in accordance with regulations as guided by the Federal Communications Commission (FCC) for Nightingale Regional Air Ambulance medical missions and other aircraft. This individual maintains records and communications center-related documentation of transport requests in addition to other required records required by regulatory agencies and departmental procedures. This role also assists the Transfer Center staff as directed.

Public or private safety dispatch, or commercial ambulance service communications experience preferable. If no prior experience as listed, customer service call center experience may substitute.

keywords: Communications Specialist, Monster, Nightingale Helicopter, Transfer Center, Patient Transportation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.57 - $32.24 hourly.Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day, this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.