Air Cargo Office Agent ORD

Worldwide Flight Services (WFS); Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay pay advances

On-the-spot awards

Medical care options

Travel discounts and pet insurance

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services (WFS) is seeking a Cargo Office Agent to manage flight documentation, interface with U.S. Customs, and coordinate cargo intake and paperwork for import/export activities.

The role involves preparing documents, handling shipments, and assisting customers at the warehouse while adhering to DOT and TSA security standards. This is a full-time on-site position in a fast-paced aviation environment.

Qualifications

• HS Diploma, GED or equivalent.
• Must have valid driver's license and Port Authority or Airport Authority permit to use ramp side service roads.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Ability to work rotating shifts including weekends, holidays and days off.

Responsibilities

• Handle the stress of a fast-paced eight-hour shift.
• Drive cargo handling equipment.
• Prepare flight documentation before arrival/departure and distribute as required.
• Travel to AO A to meet flights and retrieve or drop off documents.
• Notify Broker/Freight Forwarder on MAWB for shipments.
• Assist customers arriving to retrieve documents and freight.
• Collect charges and document payment methods.
• Process Customs Out and overship documents for transactions.
• Prepare MAWBS for over-the-counter shipments and confirm bookings.
• Ensure TSA screening is completed and accurate AWB data is entered.
• Print and deliver flight manifests and related cargo paperwork.
• Maintain records and generate reports like Irregularity or weekly statistics.
• Answer calls and respond to emails with professionalism.
• Adhere to security protocols per TSA and airport requirements.

Skills

English Proficiency

Typing 30 WPM

Attention to detail

PC Skills

Education

HS Diploma, GED or Equivalent

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, Ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 50lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Curious to learn more about what we do, please click the link below:

https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to drive all cargo handling equipment.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSA mandatory screening.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Retrieve import/deliver export documents to and from aircraft.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Minimum typing speed of 30 WPM.
• Ability to concentrate on detail.
• Ability to learn PC skills and apply knowledge.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs. No exceptions.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!