AIOps Engineer SME

Koitecc Solutions; Albuquerque (NM); On-site; USD 131,300 - 237,350; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Job summary

Leidos is seeking an AIOps Engineer SME to lead the transformation of ITSM capabilities and design, deploy, and manage AIOps solutions for DoW networks.

Required active Secret clearance and ability to obtain TS/SCI, with extensive Splunk, ServiceNow, and ML experience across secure environments in Albuquerque, NM. Strong cross-functional leadership essential.

Qualifications

• Active Secret clearance required at time of hire and ability to obtain TS/SCI.
• 7+ years with Splunk Enterprise architecture and SPL.
• 3+ years delivering AIOps workflows integrated with ITSM (ServiceNow).
• Strong leadership and cross-team collaboration skills.
• Experience in NOC/SOC or mission-critical DoD environments.

Responsibilities

• Lead the AIOps platform initiative across networks and teams.
• Architect closed-loop remediation integrating Splunk ITSI with ServiceNow.
• Maintain Splunk AIOps across unclassified and classified enclaves.
• Integrate telemetry from SolarWinds with server and application logs.
• Develop ML models with Splunk MLTK to detect anomalies and threats.

Skills

AIOps

ITSM

Python scripting

ML development

Leadership

Communication

Education

BS degree

Masters degree

Doctorate (in lieu of degree)

Tools

Splunk Enterprise

ServiceNow

SolarWinds

Splunk ITSI

VMware vCenter

SPL

Job description

Leidos is seeking a AIOps Engineer SME to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities in Fort Belvoir or Albuquerque, New Mexico. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.

Clearance: Active Secret at time of hire and must be able to obtain a TS/ Sensitive Compartmented Information (TS/SCI).

Primary Responsibilities

• Cross-Functional Leadership: Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, ServiceNow, and SolarWinds administration teams to establish unified telemetry pipelines.
• ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with ServiceNow Event Management and Incident Management modules.
• Mission-Critical Observability: Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awareness.
• Infrastructure Telemetry Integration: Normalize and correlate network performance and fault data from SolarWinds with server and application logs to provide a holistic view of enterprise health.
• Advanced ML Development: Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.
• Secure Data Integration: Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.
• Incident Reduction: Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alerts.
• Cyber Defense Support: Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).
• Compliance & Documentation: Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceability.
• Mission Alignment: Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

Basic Qualifications

• Education: BS degree and 12 - 15 years of prior relevant experience or Masters with 10 - 13 years of prior relevant experience. May possess a Doctorate in technical domain. Specific experience, education and training may be considered in lieu of degree.
• Security Clearance: Active Secret at time of hire and must be able to obtain a TS/ Sensitive Compartmented Information (TS/SCI).
• Certification: Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) required.
• Citizenship: United States Citizenship is required.
• Platform Experience: 7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).
• AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (ServiceNow) for automated root cause analysis and remediation.
• Machine Learning: Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.
• Scripting & Automation: Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python).
• Leadership: Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teams.
• Operational Experience: Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networks.
• Communication: Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvals.

Preferred Qualifications

• Enterprise Aggregation: Experience aggregating and correlating telemetry from diverse tools, specifically SolarWinds, ServiceNow, and VMware vCenter.
• Expert Certification: Splunk Enterprise Certified Architect or Splunk ITSI Certified Admin.
• Cloud Observability: Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi-cloud environments (Azure/AWS).
• RMF/ATO Knowledge: Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloads.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting

July 28, 2026

Pay Range

Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.