Aide, Nutrition

Kaiser Permanente; Oregon; On-site; USD 22,000 - 28,000; Full time

Job summary

Kaiser Permanente in Oregon is seeking a Food Service Assistant to support patient meals delivery in a hospital setting. You will assemble trays, gather menus, coordinate with dietitians, and ensure accurate portions while maintaining cleanliness and timeliness.

The role requires attention to dietary restrictions and effective communication with nursing staff and patients. Applicants should have at least a high school diploma or GED, and six months of customer service experience; computer skills

Qualifications

• Minimum six (6) months of customer service in hospitality.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Responsibilities

• Gather patient menus; obtain food preferences, allergies, and other nutrition data and relay to health professionals.
• Assemble all food and tray items for patient tray set-up and ensure accuracy by matching tickets to tray items.
• Deliver trays, tube feedings, snacks, nourishments and required supplies to the appropriate patient care unit; remove dirty trays and outdated supplies.
• Answer dispatched calls on the communication device and communicate items to patients and staff.
• Portion foods according to patient needs and label/dating all items.
• Stock ancillary kitchens with dry supplies and food items per par levels; maintain sanitary organization.
• Maintain sanitary kitchen areas and follow proper food handling to meet department policies.
• Assist supervisor in gathering QA data and report equipment maintenance needs to leadership.

Skills

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Computer skills

Job description

Job Summary:

Under the guidance/supervision of the Department Manager or Supervisor, perform a variety of tasks necessary to ensure proper set up and delivery of meals, snacks and supplies for patient food. Maintains food service areas in a clean and orderly manner. Assist in the collection of menus from patients. Communicate with Clinical Dietitians, Call Center as well as Sunnyside Medical Staff in the provision of nutrition services to patients. Ensures patient trays or supplemental feeding are assembled accurately for individual patients to include age, cultural background and religious practices.

Essential Responsibilities:

• Gather patient menus; obtain food preference, food allergy and other information pertinent to the nutrition of the patient. Communicate such data to health professionals verbally and by recording information in the diet order.
• Assemble all food and tray items for patient tray set-up and ensures accuracy by matching printed meal tickets to tray items.
• Deliver trays, tube feedings, snacks, nourishments and required supplies to the appropriate patient care unit, remove dirty trays and outdated supplies.
• Responsible for answering dispatched calls on your communication device.
• Portion foods into individual portions required for patient needs. Labels and dates all food items.
• Stock ancillary kitchens on each nursing station with all dry supplies and food items according to par levels. Maintain and arrange supplies in an orderly and sanitary manner in each kitchen rotating supplies.
• Maintain sanitary standards in kitchen area designated for patient food service and apply proper food handling principles and techniques to maintain standards of food quality and comply with department policies.
• Assist supervisor or leadperson in gathering Quality Assurance data.
• Notify the leadperson or Department Director of equipment needing repair or maintenance and/or special patient food or supplies needed.
• Record temperatures for refrigerators and freezers and report discrepancies to Supervisor/Manager or designee.
• Submit request for orders to the appropriate person for office supplies, menus and forms according to usage.
• Observe and maintain current knowledge of policies and procedures of department and facility.
• Perform other duties as determined by supervisor or leadperson that is directly related to job description.

Basic Qualifications:

Experience

• Minimum six (6) months of Customer service skills in a hospitality industry. Functions well in a self directed team environment.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Food Handler Certificate (Oregon)

Additional Requirements:

• Effective oral and written English language communication skills.
• Demonstrated customer-focused service skills.
• Demonstrated adaptability to changes in work environment and related assignments.
• Demonstrated effective time-management skills.
• Demonstrated ability to effectively communicate, problem-solve, and negotiate with multiple levels of staff and patients.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Experience in a Room Service environment.
• Operation of Standard Kitchen appliances.
• Computer skills.