AIDE, HOSPITALITY

Kaiser Permanente Northwest; Hillsboro (OR); On-site; USD 33,000 - 40,000; Full time

Job summary

Kaiser Permanente Northwest is hiring for a cafeteria role in Hillsboro, OR to coordinate meal production tasks and maintain high sanitation standards in all dining areas.

The position requires at least 12 months of customer service experience, a high school diploma or GED, and Oregon Food Handler Certification within 0.25 months of hire. Onsite work with day shifts and varying hours.

Qualifications

• Minimum Customer Service Experience of twelve (12) months or more in a restaurant/institutional food service or diet office.

Responsibilities

• Set up service area prior to meal periods and fill customer orders; serve meals courteously and maintain sanitary standards.
• Individually portion cold food, label items, manage inventory with par levels, and rotate stock (FIFO).
• Observe policies and procedures; respond to calls and messages; participate in performance improvement and recycling programs.

Skills

Customer service experience

Cash handling

Food handling

Education

High School Diploma or GED

Job description

Job Summary

Under the direction of the Department Manager or Supervisor, coordinates various meal production tasks in all areas of the department, according to hospital and state quality and sanitary standards.

• Set up service area prior to meal periods. Accurately fill customer orders. Serve meals to guests in a courteous pleasant manner. Maintain sanitary standards in food preparation, service and dining areas. Adhere to cleaning assignments. Apply proper food handling principles and techniques to maintain standards of food quality. Collect money and make change for cafeteria patrons. Maintain cash in accordance department procedures. Complete appropriate records and make drops in safe. Assemble and deliver individual or quantity food orders and supplies to customers. Remove service items and deliver to dish room. Transport or pick up food products to designated areas. Safeguard KP assets through the use of proper security.
• Using appropriate weight and volume or cutting utensils, individually portions cold food for quest consumption. Label and dates all prepared items. Manages inventory through appropriate stocking assigned areas to established par levels. Rotate stock so that new items are used last (FIFO). Discards outdated items after recording on usage sheet. Perform dishwashing duties as necessary. Notify Supervisor of equipment needing repair or maintenance and/or special patient food or supplies needed. Maintain good interpersonal relationship with members, staff and other departments. Observe and maintain current knowledge of policies and procedures of department and facility. Use telephone standards as defined in Service Behavior Standards, answer telephone, receiving and distributing messages to appropriate members of the department. Actively participates in UBT performance improvement projects. Supports sustainability efforts of the Food and Nutrition department by participating fully in recycling programs. Perform other duties as determined by supervisor that is directly related to job.
• Expected Service Behavior Standards: Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness. Monitors and takes corrective action to prevent recurring absences. Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of department and guest care activities. Consistently on time and ready to work at the start of shift as well as assignments completed at end of shift. Maintains confidentiality of all client and organizational records. Releases information according to established policy/procedure. Demonstrates a positive attitude while at the work site. Does not conduct personal conversations when members are waiting for service. Does not discuss other staff members, organization, or medical care in public areas. Identifies self by utilizing name tags and verbally introducing self by name, title and/or department. Addresses members by their proper titles and last name. Provides assistance to customers or connect customers to appropriate person when needed. Applies the same courtesy standards to customers on the telephone as in person.

Essential Responsibilities

• Set up service area prior to meal periods. Accurately fill customer orders. Serve meals to guests in a courteous pleasant manner. Maintain sanitary standards in food preparation, service and dining areas. Adhere to cleaning assignments. Apply proper food handling principles and techniques to maintain standards of food quality. Collect money and make change for cafeteria patrons. Maintain cash in accordance department procedures. Complete appropriate records and make drops in safe. Assemble and deliver individual or quantity food orders and supplies to customers. Remove service items and deliver to dish room. Transport or pick up food products to designated areas. Safeguard KP assets through the use of proper security.
• Using appropriate weight and volume or cutting utensils, individually portions cold food for quest consumption. Label and dates all prepared items. Manages inventory through appropriate stocking assigned areas to established par levels. Rotate stock so that new items are used last (FIFO). Discards outdated items after recording on usage sheet. Perform dishwashing duties as necessary. Notify Supervisor of equipment needing repair or maintenance and/or special patient food or supplies needed. Maintain good interpersonal relationship with members, staff and other departments. Observe and maintain current knowledge of policies and procedures of department and facility. Use telephone standards as defined in Service Behavior Standards, answer telephone, receiving and distributing messages to appropriate members of the department. Actively participates in UBT performance improvement projects. Supports sustainability efforts of the Food and Nutrition department by participating fully in recycling programs. Perform other duties as determined by supervisor that is directly related to job.
• Expected Service Behavior Standards: Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness. Monitors and takes corrective action to prevent recurring absences. Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of department and guest care activities. Consistently on time and ready to work at the start of shift as well as assignments completed at end of shift. Maintains confidentiality of all client and organizational records. Releases information according to established policy/procedure. Demonstrates a positive attitude while at the work site. Does not conduct personal conversations when members are waiting for service. Does not discuss other staff members, organization, or medical care in public areas. Identifies self by utilizing name tags and verbally introducing self by name, title and/or department. Addresses members by their proper titles and last name. Provides assistance to customers or connect customers to appropriate person when needed. Applies the same courtesy standards to customers on the telephone as in person.

Experience

Basic Qualifications:

• Minimum Customer Service Experience of twelve (12) months or more in a restaurant/institutional food service or diet office.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Food Handler Certificate (Oregon) within 0.25 months of hire

Additional Requirements

• Must have effective oral communications skills, be able to write legibly, read & follow written instructions.
• Must demonstrate ability to organize and perform work without close supervision.
• Basic computer skills and knowledge.
• Demonstrated adaptability to changes in work environment & related assignments.
• Demonstrated ability to effectively communicate, problem-solve & negotiate with multiple levels of visitors, staff and patients.

Preferred Qualifications

• 18 months restaurant/institutional food service or diet office.
• Experience in a Room service environment.
• Excellent customer service skills.
• Operation of standard kitchen appliances.
• Knowledge of cash registers.

Notes

• On Call, required to work up to 3 days a week including every other weekend.
• AM or PM shifts plus up to 50% of open shifts

Primary Location: Oregon,Hillsboro,Westside Hospital

Scheduled Weekly Hours: 1

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start: 06:00 AM

Working Hours End: 08:00 PM

Job Schedule: Call-in/On-Call

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: W06|SEIU|Local 49

Job Level: Individual Contributor

Department: Westside Medical Cntr - Cafeteria - 1001

Pay Range: $24.16 - $29.45 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.