AI Workplace Solutions Engineer

EPAM Systems; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

EPAM Systems is seeking an AI Workplace Solutions Engineer to drive modern collaboration and AI-powered productivity across the enterprise. You will enable, integrate, and govern workplace and AI solutions to deliver secure, scalable digital experiences.

This role focuses on managing Microsoft Teams, onboarding and licensing for AI applications, and ensuring governance and cost control across AI tooling and voice integrations. Strong scripting and security focus are required.

Qualifications

• Expertise in Microsoft 365 suite including Teams and SharePoint.
• Experience enabling AI tools such as Copilot and related platforms.
• Understanding of cloud platforms and identity management (Entra ID).

Responsibilities

• Manage and evolve Microsoft Teams and core collaboration services, including meetings and voice capabilities.
• Enable and support AI-powered tools with governance, adoption, and cost control.
• Drive onboarding, licensing, and compliance for AI applications and development tools.
• Support and optimize voice solutions, including Teams Phone and SBC integrations.
• Implement automation and integrations using Microsoft Graph and related technologies.
• Provide advanced support for cross-platform issues in workplace and AI environments.
• Ensure security, compliance, and alignment with enterprise AI governance standards.
• Collaborate with cross-functional teams to design and improve workplace and AI solutions.
• Maintain documentation and contribute to service enablement and knowledge sharing.

Skills

Microsoft 365

Teams

SharePoint

Copilot

Collaboration tools

AI governance

Tools

Microsoft Graph

PowerShell

Python

Entra ID

Job description

We are looking for an AI Workplace Solutions Engineer to drive modern collaboration and AI-powered productivity across the enterprise. This role focuses on enabling, integrating, and governing workplace and AI solutions to deliver secure, scalable, and efficient digital experiences.

Responsibilities

• Manage and evolve Microsoft Teams and core collaboration services, including meetings and voice capabilities
• Enable and support AI-powered tools, ensuring proper governance, adoption, and cost control
• Drive onboarding, licensing, and compliance processes for AI applications and development tools
• Support and optimize voice solutions, including integration with telephony platforms and SBC infrastructure
• Implement automation and integrations using Microsoft Graph and related technologies
• Provide advanced support for complex cross-platform issues
• Ensure security, compliance, and alignment with enterprise AI governance standards
• Collaborate with cross-functional teams to design and improve workplace and AI solutions
• Maintain documentation and contribute to service enablement and knowledge sharing

Requirements

• Strong expertise in Microsoft 365 (Teams, SharePoint, Copilot) and collaboration tools
• Experience with AI tools such as Microsoft 365 Copilot, Claude, GitHub Copilot, Cursor, and similar platforms
• Good understanding of modern cloud platforms and identity management (e.g., Entra ID)
• Exposure to voice and telephony solutions, including Microsoft Teams Phone and SBC integrations
• Familiarity with automation and scripting (PowerShell, Python)
• Knowledge of AI governance, compliance, and responsible use practices
• Strong troubleshooting skills across integrated workplace and AI environments
• English proficiency at B2 level or higher