AI Transformation Lead

Pencil; Oregon; Hybrid; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

25 PTO days + holidays (Flexible Time 

Health insurance / private medical

Wellness & learning stipend

Remote - work from anywhere in home/NA

Enhanced parental leave

London office access for UK employees

Flexible working hours

Zusammenfassung

Pencil seeks a strategic and technical owner for transformation engagements across a defined set of accounts. You will set the thesis, design the engagement from first principles, and co-create recommendations with engineers and creative leads, guiding enterprise-wide change and driving AI-enabled workflows.

The role requires 5+ years in consulting/agency settings or enterprise tech, with strong stakeholder management and technical fluency.

Qualifikationen

• Minimum of 5 years’ experience in consulting or an agency setting, in-house transformation, programme management, or enterprise technology implementation.
• AI-native in day-to-day work, with experience using Claude Cowork; Claude Code or similar tooling is a plus.
• Tech-fluent and hands-on; comfortable configuring agents and discussing client tech stacks.
• Confident with senior stakeholders and able to lead client meetings independently.
• Track record of delivering complex, cross-functional, often ambiguous work to a high standard and on time.
• Marketing, advertising, or agency experience is essential for this role.

Aufgaben

• Own the narrative and strategic/tactical plan for client engagements.
• Structure client problems from first principles into hypotheses and workstreams.
• Lead enterprise-wide transformation and drive AI-enabled workflows.
• Translate GenAI concepts into repeatable operating processes for client teams.
• Provide internal Product/Engineering with customer feedback to keep roadmap enterprise-ready.
• Codify successful approaches into repeatable Transformation Blueprints.

Kenntnisse

Consulting or agency experience

AI/GenAI familiarity

Technical dialogue with engineers

Change management

Lightweight engineering (SQL)

Ausbildung

Quantitative/analytical degree

Tools

Claude Cowork

Claude Code

Jobbeschreibung

At Pencil, we are driving innovation in advertising technology through our state-of-the-art SaaS product, which harnesses Generative AI to redefine content creation. Our mission is to make AI the default in advertising without replacing creative people. To achieve this, we need to make sure that our technology isn’t just in the hands of big brands - we need to try to help small businesses and creative individuals too.

You will be the strategic and technical owner of transformation engagements on a defined set of accounts. The most informed voice on what Pencil should do for each client and how the work gets done. You set the thesis, structure the engagement from first principles, co-design the recommendations and timelines with Forward Deployed Engineers and Creative Leads, lead the client through the enterprise-wide change required to make it stick, and stand behind quality and performance once the work ships. You own the recommendations and the narrative we tell our clients.Candidates must be based in North America and have consulting and/or agency experience to be considered for this role.

Key responsibilities:

• Implementation Leadership: Own the narrative told to the client and the strategic and tactical plan that drives the engagement, setting the transformation thesis, co-designing the recommendations with Forward Deployed Engineers and Creative Leads
• Structured Problem-Solving: Take ambiguous client problems and structure them from first principles into a clear set of hypotheses, workstreams, and sequenced decisions everyone can act on.
• Change Management Leadership: Lead clients through enterprise-wide transformation, moving them beyond siloed pilots into integrated, AI-driven workflows - navigating complex stakeholder landscapes, identifying blockers and champions, and engineering the buy-in that scaled AI adoption requires.
• AI Process Design: Translate abstract GenAI concepts into clear, repeatable operating processes that client teams can execute confidently day-to-day.
• Product Feedback Loop: Act as the voice of the customer internally, feeding insights back to Product and Engineering - what's missing, what's broken, what's worth doubling down on - so Pencil's roadmap stays enterprise-ready.
• Transformation Blueprints: Codify what works on your accounts into repeatable Blueprints the rest of the team can run, so every successful engagement leaves behind a sharper playbook than the one before it.

Your background:

Minimum of 5 years’ experience in consulting or an agency setting, in-house transformation, programme management, or enterprise technology implementation, with exposure to technology, digital strategy, and/or operations. A strong academic record in a quantitative or analytical discipline is preferred.

AI-native in your day-to-day. You already use Claude Cowork; experience with Claude Code or other agentic tooling is a strong plus. You don't wait to be told to automate something.

Tech-fluent and hands-on. You're in the Pencil platform yourself - configuring agents, prototyping, stress-testing recommendations - and you can hold your own in a technical conversation with a client's engineers about their stack. Lightweight engineering - SQL, scripts, reading code - is a strong plus.

Confident with senior stakeholders. You can carry a client meeting on your own, give direct feedback, and stay composed when scope shifts.

A track record of delivering complex, cross-functional, often ambiguous work to a high standard and on time.

Marketing, advertising, or agency experience is essential for this role.

You’ll Thrive Here If You…

• Are Provocative and Brave: You aren't afraid to challenge a customer’s existing way of working if it means helping them avoid long-term implementation challenges.
• Are an Ally to Change: You are comfortable with ambiguity and change, and you take pride in being a trustworthy partner who helps others navigate the "new and unknown."
• Believe in Enterprise Adoption: You are obsessed with seeing technology move away from “pilot purgatory" and towards an embedded, value-driving part of a company’s culture and success.
• Embody Pencil Values: You lead with transparency, agility, and a focus on measurable impact, ensuring our values are mirrored in the customer’s own transformation journey.

KPIs & Success Measures

• Enterprise Adoption: Depth and breadth of Pencil usage across a customer's teams, departments, and use cases once the rollout is live.
• Time-to-Value: Speed at which your accounts reach their first defined success metric or ROI milestone after engagement kickoff.
• Quality of Transformation Narrative: How well your transformation thesis and the strategic and tactical planning survive delivery without major rework, and the performance the recommendation drives for the client post-launch.
• Product Feedback Impact: Quality and reach of insights fed back to Product and Engineering that keep Pencil's roadmap enterprise-ready.
• Blueprint Contribution: Successful documentation and internal adoption of repeatable "Transformation Blueprints" based on customer wins.

Benefits:

• 25 days PTO plus public holidays, although we operate a Flexible Time Off scheme
• Health insurance / private medical cover
• Monthly stipend towards wellness, fitness, and learning and development
• Remote - work from anywhere in your home country
• Enhanced parental leave policies, whether you become a parent through birth, adoption or surrogacy
• Access to our Pencil office in The Shard, London for UK employees
• Flexible working hours