AI Tool Support Engineer

JobCubby; Arlington, Northern (VA, KY); Hybrid; USD 64,000 - 124,000; Full time

Job summary

Accenture Federal Services is seeking an AI Tool Support Engineer to assist with AI-powered coding assistants, model services, and IAM policies. You will support vendor platforms, provide T1/T2 helpdesk assistance, and deliver white-glove application services including architecture and design guidance.

The role requires AWS expertise, security knowledge, and strong customer service skills. You will work with the Lead Engineer to enable services, manage incidents, and ensure SLA adherence in a

Qualifications

• Experience in helpdesk ticketing and SLA management.
• Strong customer service and escalation skills.
• Proficient in technical writing and content management systems.

Responsibilities

• Enable Model Services, IAM configurations, vendor platform support.
• T1/T2 IT Helpdesk support and inquiries.
• White glove application services including change management and architecture/design assistance.

Skills

Customer service

Helpdesk support

Communication

Documentation

Tools

ServiceNow

Jira Service Management

Zendesk

SharePoint

Confluence

WordPress

Email marketing platforms

Job description

We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills.

The Work

• Enable Model Services, IAM Configurations, Vendor Platform Support
• T1/T2 AFS IT Helpdesk Support and Inquiries
• White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)

What you need

Customer Support & Service (Intermediate)

• Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
• T1/T2 support methodologies and escalation procedures
• Customer service best practices and SLA management
• Issue tracking, documentation, and resolution

Communication & Content Management (Intermediate)

• Technical writing and documentation
• Content management systems (SharePoint, Confluence, WordPress)
• Email marketing and newsletter platforms
• Stakeholder communication and relationship management

AI Coding Assistant Knowledge (Intermediate)

• Understanding of AI code generation tools and workflows
• Developer tools and IDE environments
• Common coding assistant use cases and limitations
• Basic troubleshooting of AI-generated code

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$64,000—$124,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and our customers count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Aff…

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.